Patient Care Leader Emergency Room

Sherman Hospital

Elgin, IL

Patient Care Leader

• Full Time
• 36 hours a week
• Nights
• 7pm to 7am
• Every Other or Every Third Weekend
• BSN
• 2+ years nursing experience (preferably including charge nurse or other nursing unit leadership capacity).

Major Responsibilities:

• Providesoperationalandclinicalleadershiptotheunitduringassignedshift includingservingasaclinicalresource.
  • Consistentlydemonstratestransformationalcoachingandmentoringskillswith clinical staff
  • Demonstratesstrongandconsistentcriticalthinkingskills.
  • Demonstratesexcellenceinrelationshipskillsincludingconflictmanagementand resolution.
    
    Role models Behaviors of Excellence .
  • Partners with Care Management ,clinicalnursesandphysicianstosupport implementationoftheinterdisciplinaryplanofcare
  • Ensuressmoothandappropriateflowofpatientsincollaborationwiththebed boardincludingtimelyandcomprehensiveadmissionofpatientstounits.
  • Attendsbedmeetingsandcollaborateswithotherdepartmentsforoptimal distributionofresourcestosupportthecareofpatients
  • Coachesstaffnursestopreparepatientsfordischarge.
    
    Ensuresdischargesare thoroughandmeetstandards
  • Maintainsvisibilityontheunitwithclinicalstaff,physicians,volunteers and interdisciplinary colleagues
  • Demonstrates excellence in relationship skills including conflict management and resolution.
  • In collaboration with the Clinical Manager, is responsible for financial outcomes and assists with department productivity target goals.
• Leads the provision and coordination of patient-centered, compassionate and wholistic care
  • Meets regularly with the Nurse Manager to discuss vision and strategy and review celebrations as well as opportunities for improvement.
  • Promotes a professional, positive and caring atmosphere in the work environment.
  • Fosters positive relationships with colleagues within the unit and across the organization.
  • Demonstrates autonomy in decision-making and empowers others to develop the same.
  • Rounds as the clinical leader on staff and patients using the standard process. Discusses rounding outcomes with staff and leaders for the purpose of celebrating what is done well and opportunities for improvement.
• Promotes accountability for evidence-based practice, clinical decision-making and improvement of outcomes through enculturation of performance improvement activities.
  • Seeks opportunities for and supports others in the advancement of evidence-based practice.
  • Leadssafetyhuddles,ensuressafeprocesses/bundlesareimplementedand follows-pwithstaffasappropriate.
    
    Helpsensuredepartmentiscompliantwith coremeasures(CLABSI/CAUTI,HAPU,Falls,etc.).Helpstoensureassociate documentationisincompliancewithpolicyandbestpractice
  • DiscussesKRAtargets/outcomeswithcolleagues.
    
    Coachestostandardworkand supportsimprovementworkdesignedtodeliveroutcomes
  • Facilitates compliance with regulatory and patient care standards.
  • Attends and assists with unit rapid responses while on duty to support positive patient outcomes.
  • Ensures hourly rounding and bedside shift report occur and escalates the removal of barriers to the same.
  • Identifieshighriskpatientsandprovidessupporttoassignedclinicalnurse.
  • Responsible for first line Service Recovery of patient, family and physician complaints and effective communication of unresolved issues to Unit Manager. Works with unit manager to ensure all tactics are in place to enhance the patient experience. Knowledgeable about customer service survey and helps to support and lead unit activities to promote an 'ALWAYS  positive patient experience.
  • Uses chain of command for appropriate notification and issue resolution verbally and in writing.
  • Follows-up and assists with resolution of safety events. Coaches associates as appropriate and helps to identify strategies to mitigate future re-occurrence.
• Anticipates and secures appropriate resources needed for own shift…