Quality Lead

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Job Title: Quality Lead

Location: Elgin, IL

Classification: Hourly

Reports To: Quality Manager

Department: Quality Control

Summary of Job

Under the direction of Quality Manager supervision acts as a Subject Matter Expert and champion for Mailing Solutions Quality Standard Operating Procedures and ensures the successful implementation of these procedures within the shift teams. Provides leadership, coaching and constructive feedback to Quality Techs on shift. Supports development and rollout of new Quality SOPs as a result of CAPAs and/or NPD. Works alongside packaging operations with hourly and temporary employees to ensure the production of the highest quality products at the lowest possible cost, while meeting company standards for quality and performance.

Adheres to customer specifications and delivery requirements, while working in accordance with Pregis policies and procedures

Overview:
This position is expected to act as a leader and a resource to the Quality Techs on shift. Will work closely with the Quality Manager to make sure Mailing Solutions Quality processes are implemented, understood and adhered to across shifts. Supports shift Quality Techs and production teams in routine testing/inspection as needed.

Essential Functions and Responsibilities

• Cross train shifts on existing quality processes and specifications, ensure consistency and competency across shifts (shift QCs, Leads, Operators)

• Support training of new shift QC techs
• Support New Product Development and R&D related tests, cross train shifts during rollout of new quality processes and products, ensure consistency and competency across shifts (shift QCs, Leads, Operators)
• Support Quality Manager in managing "Control of Non-Conforming Material and Products" Processes (i.e. QC holds, SCARs) by performing the following:
  • Document quantity, source (line/shift), defect type, and recommended disposition of QC hold pallets
  • Work with Quality Manager on timely disposition of held skids
  • Help support the execution and continuation of large rework jobs from shift to shift
  • Support documentation, organization and labeling of rejected raw materials as part of SCAR process
• Audit shift teams (QC Tech, Operators, Packers) to ensure QMS is being followed, appropriate quality checks are being completed. Such as:
  • Readers being performed at make ready and shift change
  • ½ hour and hourly checks being done correctly
  • Packer checks being done correctly
  • Fulfillment checklists being completed
  • Document control audits (revision control on floor is accurate)
  • Participation in other audits as required
• Responsible for calibration/verification of test equipment used for product release, such as:
  • Micrometers
  • Mark-10 Tensile Testers
• Work with manager on performance reviews for shift QC techs
• Participation in other projects and continuous improvement efforts as needed

Competency (Knowledge, skills, and abilities)

• Possesses strong aptitude for standard shift QC tech responsibilities and shows ability to coach others up to a high standard of performance
• Incumbent must have good communication skills, analytical skills, proofreading skills, and possess creative problem-solving skills.
• Ability to take coaching well and communicates respectfully with others.

• Ability to learn new quality control checks and perform as needed for R&D purpose
• Promote positive teamwork culture.
• Ability to effectively and respectfully communicate with team and during shift transition.
• Bilingual (Spanish and English) strongly preferred
• Knowledgeable of safety requirements and…