Retail Operations Manager - NA

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.

Job Title:

Retail Operations Manager - NA UGG

Reports to:

Sr. Manager, Retail Operations - Americas

Location:

Remote

Interested applicants must reside in one of the following approved states:
California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Texas, Virginia, Washington, Wisconsin.

As Retail Operations Manager for UGG North America, you’ll play a pivotal role in driving operational excellence and efficiency across our retail stores. You’ll lead process improvement initiatives, oversee retail projects, and manage construction for new store openings, pop-ups, closures, and renovations. Your focus will be on maintaining retail facilities, supporting operational standards, and monitoring capital expenditures, all while partnering with retail leadership and cross‑functional teams to translate strategic priorities into store‑level action.

We celebrate diversity—of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can come as they are. We believe that when we bring our different perspectives to work, we are truly better together.

• Project manage and collaborate with cross-functional partners for all store openings, closures, remodels, and relocations
• Manage construction vendors for North American store projects and track budgets for CAPEX and operating expenses
• Oversee daily operations of stores across North America, ensuring compliance with company policies and procedures
• Monitor and analyze store inventory performance metrics, implementing corrective actions for improvement
• Oversee operational reporting and share robust reports with the wider retail team to support compliance and operational excellence
• Oversee, localize, and roll out retail systems and systematic training for North American retail stores
• Communicate with stakeholders throughout new and existing programs to garner support and alignment
• Identify opportunities for process improvement and implement best practices across all programs
• Own Loss Prevention across all NA stores, including reporting, store training, and external security support
• Maintain strong relationships with LP partners and vendors to ensure stores are supported
• Implement effective Loss Prevention measures to safeguard company assets and minimize shrinkage
• Lead and develop a high-performing retail operations team, providing coaching, guidance, and performance feedback
• Maintain strong relationships with vendors, address concerns, and assess/prioritize store maintenance issues
• Procure new vendors to improve service to stores across North America

• Bachelor’s Degree or equivalent experience
• PMP/CAPM a plus but not required
• 5+ years of construction/project management experience, with a strong emphasis on delivering in retail stores
• 5+ years of high-level retail experience/leadership experience
• Proven experience in planning, scheduling, budgeting, resourcing, and successfully executing multiple concurrent projects
• Consistent history of effective collaboration with internal and external partners to meet project deadlines
• Proven ability to drive high-velocity results and sustain a vibrant brand culture across a distributed network
• Expert at maintaining rigorous store compliance across safety, inventory health, and SOPs
• Skilled in orchestrating specialized retail vendors and contractors for seamless service delivery
• Demonstrated proficiency in managing CAPEX and OPEX budgets for resource efficiency and profitability
• Capable of influencing corporate, regional, and retail leadership and delivering high-impact presentations
• Expert at deconstructing complex initiatives into actionable…