Supervisory Sales Associate​/Consumables

Job Number

260001HO

NS Great Lakes Pay Range : $18.00

As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services.

You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

• Proactively engage and make a connection with customers.
• Ask questions and listen to customers’ needs.
• Direct customers to merchandise, informing them about upcoming events, promotions, mobile offers, and STAR card.
• Cooperate and build positive, inclusive, and respectful relationships; take accountability for your own actions and outcomes.

• Maintain store appearance.
• Cross‑sell products and know the layout of the store.
• Make suggestions to customers on the latest trends and current promotions based on customers’ individual needs.
• Upsell products.
• Learn product features; keep up with the latest trends and leverage company tools and technology to confidently provide the customer with product knowledge and specifications.
• Use a Point‑of‑Sales system to process cash exchanges, discounts, gift cards, credit cards, debit cards, and cash handling, including counting money and returning accurate amounts to customers.
• Complete various forms of paperwork, reports, and reconciliation.
• Act as the keeper of merchandise: complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed.
• Be responsible for the security of cash, fixed assets, and merchandise inventory.
• Provide direction on assignments, including prioritizing projects, tasks, and managing merchandise and inventory.

Adhere to assigned work schedule. Accurately and completely follow through on work assignments.

• Provide effective leadership, demonstrate ability to direct, train, and motivate associates, and set a positive example. Provide coaching and feedback in a timely and professional manner. Provide direction on work assignments and training to sales associates, and provide input to the Department Manager on associate performance.
• May open and close locations.

As assigned.

Moderate level of knowledge of products and merchandise. Provide training documentation to sales associates on product features. 1–2 years of retail or relevant work experience required; 1 year of lead or supervisory experience preferred.

Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively with customers, peers, and management, and to use proper telephone etiquette. Basic mathematical skills, including addition, subtraction, multiplication, division, use of a calculator, and calculation of percentages and ratios. Must be able to make change in American monetary units.

Ability to multi‑task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independently of direct supervision. Ability to defuse escalated exchanges and create win‑win situations.

This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. It may occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and the ability to…