Member Specialist

Sam's Club #4942, 1000 S Randall Rd, Elgin, IL

3 open positions

Pay: $18.00 - $26.00/hr* (actual rate will equal or exceed the applicable minimum wage)

Shifts may vary

This role is part of Sam’s Club Member Frontline Services, supporting members at the checkout area and throughout the club. The associate ensures a safe, efficient, and welcoming environment while assisting members with purchasing, returns, payments and troubleshooting.

• Provide member service, answer questions, and guide members with self‑service technology.
• Process member purchases, payments, returns, refunds and exchanges in accordance with company policies.
• Maintain checkout, entrance, and exit areas, including organization, safety sweeps, and merchandise arrangement.
• Document and communicate incidents of theft, unsafe conditions, or other concerns to facility management.
• Assist members in locating merchandise, making purchasing decisions, and transporting items.
• Support emergency response procedures and enforce security and safety practices.
• Train and mentor new Member Frontline Services associates on processes, technology, and new program roll‑outs.
• Identify and communicate shrink and damage opportunities, and contribute to continuous improvement initiatives.
• Adhere to policies, data usage, and company standards of ethics and integrity.

• Retail experience, including operating front‑end equipment such as a cash register.
• Experience working with mobile retail applications.

• None specified.

1000 S RANDALL RD, ELGIN, IL , United States of America

• Health benefits:
  
  medical, vision, and dental coverage.
• Financial benefits:
  
  401(k), stock purchase, and company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty and voting.
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U: company‑paid education program for full‑time and part‑time associates, ranging from high school completion to bachelor’s degrees.
• Competitive pay with performance‑based bonus awards.

* Premiums may be paid at a rate of $0.35 to $3.00 per hour under specific circumstances.