Relationship Manager

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day – quickly, reliably, and securely. If you want to make an impact on a global scale, come make a difference at Fiserv.

As a key member of our Healthcare & Insurance vertical, you will drive growth by delivering tailored merchant products and sophisticated payment solutions to a diverse portfolio of industry providers. You will take ownership of a comprehensive suite of offerings—including Acquiring, Surcharging, Biller Products, and Omni Channel solutions—while ensuring security and efficiency through Encryption/Tokenization and Fraud Mitigation strategies. This highly collaborative role requires a candidate with sharp business acumen to align with stakeholders across Sales, Product, and Finance.

We are seeking a strategic negotiator with a proven track record in business development and deep experience navigating the unique complexities of the healthcare and insurance service sectors.

• Primary Relationship Lead:
  Serve as the central point of contact for clients and internal teams (Sales, Marketing, Management) to streamline communication and operational resources.
• Strategic Account Planning:
  Develop and execute comprehensive account plans focused on profitable deal constructs and innovative partnerships to drive incremental revenue.
• Pipeline & Revenue Growth:
  Identify and build a robust pipeline of opportunities aimed at increasing partnership profitability and overall contribution margins.
• Retention & Contract Mastery:
  Lead high‑stakes contract renegotiations and renewals to secure long‑term partnerships and deliver profitable outcomes.
• Strategic Relationship Building:
  Cultivate multi‑level client relationships and leverage internal Fiserv networks to influence and implement growth initiatives.
• Sales Execution:
  Meet or exceed assigned sales quotas through proactive renewals and the cross‑selling of products in collaboration with Subject Matter Experts (SMEs).
• Client Satisfaction & Advocacy:
  Drive "Likely to Recommend" scores and maintain retention through proactive issue resolution and deep strategic alignment.
• Operational Excellence:
  Manage daily maintenance for the client portfolio under limited direction, ensuring all corporate goals for profit and customer satisfaction are met.

• Bachelor’s degree or a combination of work, education, and military experience.
• Minimum of 6 years of experience within Relationship Management.
• Experience managing, growing relationships, and implementing cross‑functional strategy to drive revenue growth with large clients.
• Experience working in the financial/technology industry.

• Knowledge of Fiserv systems is helpful, including Salesforce or a similar eCRM tool.
• Ability to influence others at multiple levels internally and externally and work collaboratively across teams to lead others who do not formally report to this person to drive results.
• Experience in sales and negotiating techniques – consultative selling skills with a consistent track record to negotiate, close deals, and generate results on time.
• Strong analytical and critical thinking skills with a focus on analyzing metrics to determine client strategy/approach.
• Highly customer‑focused and results‑driven, with the ability to work on multiple initiatives simultaneously with timely follow‑up, both autonomously and as part of a team.
• Highly proficient in working with Microsoft tools:
  Word, Excel, PowerPoint, and Outlook.
• Fundamental knowledge of computer systems, including host‑based systems, especially financial data processing systems, is highly desirable.

$85,600.00 – $ (Pay ranges apply to employees in New Jersey and New York; ranges for other states may differ.)

For commission eligible employees, the successful candidate is eligible to earn commissions pursuant to the terms of the applicable Fiserv Sales Compensation Plan.

Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.