Insd Sales Conslt-Content Intm

Description Job Summary

Follett Content Solutions has been a trusted partner for educators since 1873! We support our educators that touch more than 45 million students worldwide. Follett Content Solutions helps build a diverse collection of print and digital resources to support every student. We are currently hiring for an Inside Sales Consultant (ISU). This position is a full‑time non‑exempt position located in McHenry, IL.

The pay for this position is $20.00 per hour along with commissions. We offer a hybrid work schedule with 3 days in the office (Monday, Tuesday & Thursday) and 2 remote days (Wednesday & Friday).

Any pay range disclosed is based upon a combination of neutral factors such as required qualifications, experience, education, skill, training, certifications, seniority, etc. Follett Content Solutions reserves the right to provide any successful candidate a salary at the most appropriate level set as a result of such candidate’ qualifications, experience, education, skill, training, certifications, location or seniority.

The Inside Sales Consultant position optimizes inbound/outbound telephone and e‑mail contact to promote the Follett value proposition across the customer base and sell Follett products and services to educational institutions in their assigned territory. Each Inside ISC (Inside Sales Consultant) is responsible for an individual monthly/quarterly/annual quota and shared territory goal.

• Achievement of assigned overall territory and product portfolio mix revenue goals; those goals include the achievement of Key Performance Indicators as outlined in the annual Sales KPI metrics.
• Inside Sales Consultant focus on achieving their assigned revenue target through measurements of revenue growth on existing assigned accounts and acquisition (expansion), and competitive conversion of new customer accounts to meet/exceed territory goals.
• Provides product and service presentations/demonstrations via Phone - Internet.
• Uncovers and qualifies new opportunities by probing for needs, understanding requirements and interpreting technical requirements of the customer or prospect.
• Completes customer call expectations in assigned territory using specific call campaigns.
• Identifies cross‑selling, up‑selling, and lead generation opportunities.
• Develops and/or utilizes target lists of prospects for telephone contacts in assigned territory.
• Develops an effective territory plan and strategy within assigned responsibility; modifies quarterly as needed to actualize execution.
• Secure competitive and market information to leverage and share with Sales and Marketing.
• Travel to trade shows, conferences, workshops and meetings as required.
• Stays abreast of current K‑12 educational trends that impact sales, especially in their assigned sales territory, and is able to develop and apply effective sales strategies to leverage market knowledge and portfolio offerings to identify and close revenue opportunities.
• Stay current on products/services across Follett by attending and actively participating in training courses as well as self‑education.
• Demonstrates successful knowledge and best practices through call evaluations, training assessments, and sales results.
• Understands current Pre K‑12 environment, i.e., regulatory, funding, competition.
• Demonstrates ability to research and conduct pre‑call preparation when necessary.
• Demonstrates the value proposition of Follett in its entirety including our products, content offerings, applications and services.
• Manages all customer interactions in CRM system with effective and accurate sales advancement documentation, including customer data base updates.
• Ensures opportunities are recorded and updated based on sales methodology to ensure accurate pipeline, forecasting.
• Is an active participant in all scheduled team meetings and sales functions.
• Leverages Follett resources and sales support assistance to maximize sales time efficiencies.
• Help maintain CRM system by troubleshooting, tracking, and reporting problems.
• Learns and applies all Follett sales activity protocol, system procedures, and interdepartmental processes to ensure…