Client Care & Inside Sales Coordinator

Client Care & Inside Sales Coordinator

Ace Handyman Services Fox Valley is growing, and we are looking for the right person to join our team. We are not looking to simply fill a seat. We are looking for someone who wants to become an important part of our business, our customers' experience, and our future growth. This is not a traditional receptionist or administrative role. This is a customer-facing, phone-based, inside sales and client care position for someone who enjoys helping people, building trust, solving problems, following up, and converting opportunities into booked work.

The right person will be energized by responsibility, accountability, customer conversations, and being part of a small business where their work truly matters. This is an in-office position located in Elgin, Illinois. Candidates living within approximately 5–10 miles of our office are strongly preferred.

Ace Handyman Services is a nationally recognized leader in home repair and improvement services. Our Fox Valley office has proudly served homeowners throughout the area for nearly six years and has built a reputation for professionalism, communication, craftsmanship, and exceptional customer care. We are locally owned, backed by a nationally trusted brand, and committed to helping customers love their homes. We operate as a team.

We care about our customers, our Craftsmen, our office, and the business we are building together.

The Client Care & Inside Sales Coordinator plays a key role in customer communication, lead conversion, scheduling support, customer follow-up, and business growth. This role combines:

• Client Care
• Inside Sales
• Lead Conversion
• Customer Reactivation
• Scheduling Coordination
• CRM Management
• Business Development Support

Success in this role is measured by customer experience, responsiveness, lead conversion, customer reactivation, schedule utilization, and contribution to incremental business growth. We are not hiring this position simply to maintain our current level of business. We are looking for someone who wants to help us grow.

The ideal candidate:

• Loves talking with customers
• Is energized by helping people and closing business
• Enjoys follow-up and relationship building
• Communicates value rather than simply discussing price
• Thrives in a fast-paced environment
• Is highly organized and detail-oriented
• Learns technology quickly
• Works independently while remaining coachable
• Takes ownership of outcomes
• Wants to be part of a team, not just collect a paycheck

This role is ideal for someone who takes pride in accomplishment, enjoys responsibility, and wants to make a meaningful impact on a growing business.

This position may be a great fit if you:

• Enjoy talking with customers throughout the day
• Take pride in solving problems
• Like being trusted with responsibility
• Want to contribute to the growth of a small business
• Enjoy learning new systems and processes
• Find satisfaction in helping a team succeed
• Are looking for a long-term opportunity

This position may not be a fit if you:

• Prefer limited customer interaction
• Dislike phone conversations
• Are uncomfortable with follow-up or sales discussions
• Prefer highly repetitive work
• Are uncomfortable with accountability
• Are looking for a short-term role
• Want remote work

We want someone who is all in. If that sounds like you, we would love to talk.

Compensation: $22.00 - $26.00 per hour