Account Manager at Alarm Detection Systems, Inc.

The Account Manager is responsible for managing, retaining, and growing an assigned portfolio of customer accounts by protecting recurring revenue, strengthening relationships, and identifying opportunities for upgrades, add‑ons, referrals, and re‑engagement. This role supports outside sales representatives with activities focused on facilitating team wins, driving sales opportunities, and strengthening customer relationships through proactive outreach, lead qualification, appointment setting, and coordination throughout the sales process.

Additionally, the Account Manager serves as a consultative resource by identifying retention risks, resolving concerns, recommending solutions, and maintaining accurate CRM documentation. This is a developmental sales role with the expectation of progressing into an Outside Sales Representative position within 6–12 months based on performance and readiness.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Alarm Detection Systems is an EEO employer.

• Manage, retain, and grow an assigned portfolio of customer accounts to protect recurring revenue and strengthen long‑term relationships with key decision‑makers.
• Support outside sales representatives by identifying and qualifying opportunities, setting appointments, and assisting with moving opportunities through the sales process.
• Partner with outside sales representatives to develop pipeline, coordinate opportunities, and ensure effective handoff and follow‑through.
• Conduct proactive outreach through phone, virtual, and in‑person interactions to maintain customer engagement and identify business needs.
• Identify retention risks, address customer concerns, and recommend appropriate solutions to maintain customer satisfaction and loyalty.
• Analyze customer accounts to identify opportunities for upgrades, add‑ons, expanded services, referrals, and re‑engagement of inactive opportunities.
• Maintain consistent follow‑up on leads, proposals, and customer requests while ensuring accurate and timely documentation in the CRM system.
• Serve as a liaison between customers and internal teams to facilitate communication, resolve issues, and support a positive customer experience.
• Collaborate cross‑functionally with sales, operations, installation, and customer service teams to support execution and achieve business objectives.
• Represent the company professionally at customer meetings, networking events, and company functions.
• Travel within the assigned territory to conduct customer visits and meetings.
• Attend sales meetings, training sessions, and company events as required.
• Develop the skills, product knowledge, and sales competencies necessary to transition into an Outside Sales Representative role within 6–12 months, based on performance and business needs.
• Adhere to all company policies and procedures.
• Must be punctual and adhere to attendance standards.
• Other duties as assigned by management.

• Compensation &
  
  Incentives:
  • Base salary: $48,000 per year
  • Performance‑based bonus incentives
• Training, Tools & Growth:
  • Structured 13‑week paid training program
  • Ongoing sales coaching and professional development
  • Company‑provided laptop and cell phone
  • Mileage reimbursement for business travel
  • CRM and sales enablement tools
  • Career advancement opportunities with increasing commission potential
• Company Benefits:
  • Medical insurance with multiple plan options
  • Vision insurance
  • Life insurance
  • Disability coverage:
    • Employer‑paid short‑term disability
    • Optional long‑term disability
  • 401(k) plan with tiered employer match
  • Paid time off (PTO) starting at 3 weeks per year for employees
  • Paid holidays: 8 recognized holidays annually
  • Employee & friends/family discounts on security systems and monitoring services
  • Pet insurance discount
  • Employee assistance program (EAP)
  • Tuition reimbursement
  • Company‑sponsored events (friends and family welcome!)
  • Continuous professional development…