Account Manager, Pharma

Responsibilities

• Serve as the primary point of contact for assigned Small Pharma accounts, owning overall client relationship health and satisfaction.
• Manage day-to-day client interactions, including scope management, expectation setting, issue resolution, and escalation mitigation.
• Proactively identify opportunities to reshape scope, reframe client needs, and expand engagement value.
• Promote and sell IQVIA data assets and broader commercial solutions to existing clients through value-based, consultative conversations.
• Identify new revenue opportunities within assigned accounts and support value-added sales initiatives.
• Partner with internal sales specialists and solution teams to bring the right offering to each client.
• Own contracting, invoicing, and commercial administration for assigned accounts.
• Coordinate closely with cross-functional teams (Sales, Delivery, Analytics, Legal, Finance, etc.) to ensure seamless execution and service delivery.
• Broker appropriate internal support across the broader IQVIA network based on client needs.
• Host and participate in internal business reviews and account planning sessions.
• Represent IQVIA at client meetings, conferences, and IQVIA-sponsored events.
• Build trusted relationships with client stakeholders while positioning IQVIA as a long-term strategic partner.

• Bachelor’s degree required.
• 3–6 years of experience in the life sciences industry.
• Experience in account management, client services, sales, or commercial roles.
• Demonstrated ability to manage multiple accounts and priorities simultaneously.
• Strong communication, relationship-building, negotiation, and problem-solving skills.
• Preferred Experience selling data, analytics, or commercial solutions into pharmaceutical or biotech clients.
• Familiarity with life sciences commercial models, data assets, or market access/commercial strategy.
• Experience working cross-functionally within a matrixed organization.