Field Service Technician - Rockford, IL

Job Title: Field Service Technician

Location: Rockford, IL, United States

You will be the first line of response for our field services, delivering solutions that build long‑term customer relationships. You will use training provided by the company to identify, resolve, and prevent service issues promptly and effectively, often before they arise.

• Perform customer installations, maintenance, and service calls promptly and effectively.
• Service electromechanical equipment, including self‑checkout systems, within an assigned territory.
• Conduct maintenance, repairs, preventive maintenance, and system overhauls.
• Communicate openly and effectively with customers and internal teams.

• Hourly pay range: $18–$20, depending on location and experience.
• Overtime available at time and a half.
• Paid holidays (7) and 6 paid floating holidays.
• Paid vacation – up to 80 hours in the first year.
• 401(k) savings and retirement plan.
• Company-provided, business‑use‑only vehicle.
• Medical insurance available immediately.

• Local candidate to the geographic area; authorized to work in the U.S.; at least 18 years of age.
• Valid driver’s license and driving record that satisfies fleet requirements.
• Basic PC and electronic skills; familiarity with operating systems.
• Ability to perform essential functions with or without a reasonable accommodation.
• Prolonged travel with driving several hours per day; rotating and weekend shifts.
• Flexible shift work – rotating shifts within set teams, some holidays.
• Carrying and lifting tools, parts, and equipment up to 75lbs without assistance, up to 150lbs with assistance; bending, squatting, walking, standing, sitting, reaching, and repetitive grasping/manipulation.

• Local candidate to specific geographic area; authorized to work in the U.S.; at least 18 years of age.
• Valid driver’s license and satisfactory driving record.
• PC skills, basic electronic skills, and familiarity with hardware and operating systems.
• Ability to perform job functions with or without reasonable accommodation.
• Travel and shift flexibility as above.

• Familiarity with large servers, mainframe computers, and imaging software.
• A+ Certification, CompTIA, N+ Certification.
• One or more years of related experience.

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.