Digital Printing Systems Support Technician

Do you love solving complex problems and seeing the result print perfectly?

If diagnosing electromechanical systems, traveling to new places, and delighting customers sounds exciting, you’ll feel at home at swiss

Qprint America. We design and build high-precision UV LED flatbed and roll-to-roll printers—and we’re looking for a technician who thrives on challenge and variety.

Imagine this

In the morning, you’re on-site bringing a new wide-format printer online—calibration, testing, and operator coaching included. Later in the week, you’re back in Elgin, IL, refurbishing a trade-in unit and ensuring our demo printers are show-ready. When you’re not traveling, you’re on the hotline helping customers via phone, email, or Team Viewer, turning downtime into up-time.

What you’ll do Install, service, and maintain UV flatbed and roll-to-roll printers across the U.S. (travel ~40%–75%)Own your travel arrangements—and keep any rewards points or benefits

Provide remote support when not in the field

Refurbish trade-in machines; maintain demo equipment at our Elgin, IL office

Partner with 2nd-level support and engineering in Switzerland to improve our printers

Complete service documentation, process steps, and reporting

Pursue ongoing training to build and maintain technical mastery

What makes you successful here Customer-first mindset:
You anticipate needs and exceed expectations

Resilient and resourceful:
You bounce back quickly and find solutions

People skills:
You communicate clearly and build trust

Organized and focused:
You manage time and priorities effectively

Accountable and team-oriented:
You own outcomes and collaborate well Background we value

Strong mechanical and electrical background

Experience installing/servicing printers is a plus Excellent written and verbal communication

Team player who contributes to a positive culture

Based near Elgin, IL, or willing and able to relocate

Valid driver’s license

Comfortable with Microsoft Word, Excel, and Outlook Your toolkit

Mechanical troubleshooting

Electrical systems diagnostics and repair

Electrical troubleshooting

Industrial automation troubleshooting

Maintenance and repair of complex machinery

Industrial electrical experience

Field service readiness

Why you’ll want to join

Our brand is built on integrity, quality, and going above and beyond. You’ll join a team that collaborates closely—across the U.S. and with our colleagues in Switzerland—to deliver service that sets the standard in the digital printing industry.
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