Field Control Systems Technician

Job Title

Field Control Systems Technician

Department

Software & Service

Location

Elgin, IL

Main Purpose of role

• Troubleshoot all aspects of the A B Graphic equipment, addressing software and control systems, electrical (both high and low voltage AC/DC), and mechanical-related issues both on-site and remotely via phone.
• Use various software programming environments to understand machine functionality to diagnose equipment faults and assist technicians or customers find machine faults both onsite and via remote connection.
• Diagnose and program various machine components for customer support tasks and parts replacement.
• Conduct service visits to customer sites across the USA, Canada, Mexico, and the Caribbean, diagnosing faults and executing on-site rectifications.
• Undertake warranty visits to customer facilities in the USA, Canada, Mexico, and the Caribbean, resolving issues directly on-site.
• Embrace extensive travel, accounting for approximately 85% of working time. Although rare, longer on-site stays or trips to Europe may be necessary based on operational requirements.
• Deliver personalized training on the complete ABG equipment range, which can take place in Elgin, IL, the UK, Germany, or across North America during installations and service visits.
• While not engaged in customer site visits, be a valuable presence in our Elgin office, efficiently handling calls, resolving customer queries, and contributing to the development or refurbishment of in-house equipment.
• Run machines for Customer demonstrations and factory acceptances

Main Tasks

• Produce timely and detailed service reports
• Completion of install and modification reports direct to manufacturer
• Completion of expenses application
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customer
• Available to travel any time unless vacation time is requested
• Work on ABG equipment range:
  Vectra, Omega, Digicon, Enprom, additional lines may be required
• Offer support if applicable to other members of staff.

Key Skills

• Ability to apply critical thinking and problem-solving skills to troubleshoot, test, repair and service technical equipment
• Relevant PLC / HMI / software knowledge and experience
• Experienced with the following programming languages: C, C++, C# / Ladder logic / Structured Text / Flow Diagram / Function Block Diagram / Code Sys based environments / XML data files.
• Electrical design experience useful
• I.T skills – Understand networking and Visual Studio coding
• Ability to travel up to 85% of the year, domestically and internationally, work flexible shifts and to adapt to changing work schedules

• Passport and Clean driving record
• Ability to lift up to 55 pounds
• Ability to stand on your feet up to 8 hours a day
• Great communication skills to work with customers
• Great mechanical aptitude
• Electrical aptitude
• Proven Field Service experience
• Computer literate
• High school diploma or GED equivalent
• Technical degree or certification

Personal Attributes

• Ability to work alone or within a team
• Ability to self-learn
• Able to prioritize and meet deadlines
• Organized
• Time management
• Can do attitude
• Methodical approach to problem solving
• Courteous and professional at all times
• Effective communication
• Willingness to travel

Responsible For

• Health and Safety of Self and Colleagues
• Following Company rules, policies, and procedures
• Electronic equipment
• Tools and inventory
• Maintaining any and all items supplied by A B Graphic

Reports To

• Software & Control Systems Manager
• Service Manager
• Operations Manager

Ad Hoc

• This list is not exhaustive and you may be required to carry out other reasonable tasks at your manager’s request within your competence.

Benefits

• Competitive Salary
• Health, Dental and Vision insurance
• FSA
• Life Insurance
• Long & short term disability
• 401k with match
• 20 days PTO
• Tools/laptop/phone
• Company vehicle