Import Operations Specialist

Duties & Responsibilities Operations Agent Competencies

• Customer Service, field phone calls and general office support
• Creating/ Auditing an Organization in Cargowise
• ISF filing with US Customs
• File Opening / Data Entry in Cargowise
• Cargo Tracking on carrier/ port websites for Air, LCL and FCL
• Adhere to government regulations that monitor our business (TSA, FMC, DOT, US Customs)
• Fundamental understanding of international shipping processes
• Basic knowledge of Incoterms
• Understanding of different types of bills of lading
• Communication with customers, international agents, domestic vendors
• Dispatching trucks for recovery / delivery
• Issuing Arrival Notices
• Paying arrival charges
• Invoicing clients
• Daily problem resolution
• Ongoing Logistics and Regulatory Training
• Vendor rate negotiations
• Processing/ Auditing invoices for vendor charges
• Quote clients
• Setting up/ Coordinating Shipments with partners at origin
• Handling Triangle Shipment Coordination

• Look up products in the USHTS and on CROSS to check HTS codes
• Review shipping documents to ensure all required customs data is on the paperwork
• Communicate with customers and agents to get documentation corrected as needed
• Process a Single Entry Bond when required
• Process multi- line commercial invoices through Deep Cognition
• Entry writing / prep in Cargowise
• Know the flags for applicable PGA’s
• Understand current Additional tariffs
• Work with Sales and Senior Ops team members to document Client SOW’s