Warehouse Operations Lead

Job Summary

Under general supervision, the Warehouse Dept. Lead will lead departments to meet daily requirements, meet business goals, and pursue continuous improvements. Practices safety awareness; order consolidation, picking, packing, replenishment, shipping, receiving, inventorying, and re‑warehousing. Processing must be completed in a timely manner to maintain established department and location standards/goals.

• Loads and unloads trailers, scans merchandise, builds pallets and labels merchandise
• Picks, packs and merges orders
• Re‑bags/Re‑tickets, replenishes and/or stocks merchandise as needed
• Verifies accuracy of production or location; may set or assign locations of products
• Performs manual, computer or RF functions to enter data in systems
• Manages flow based on available workload/orders
• Communicates with leads from other departments, as needed
• Documents issues/challenges and reports to management
• Responsible for training, ensuring accuracy and maintaining productivity levels
• Adheres to company policies and procedures; follows department training guidelines, best practices and operating procedures
• Keeps work area neat and clean
• Maintains standards of appearance according to location dress code
• Follows all location Safety Guidelines
• Ensures equipment and other department supplies are maintained

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

• Ability to follow instructions and take directions
• Ability to perform tasks consistently and accurately
• Ability to read, write and perform basic math and computer operations
• Attention to detail
• Effective verbal and written communication skills
• Ability to work as part of a team and interact effectively with others

Ability to safely operate hand and power equipment according to procedure.

Generally requires a minimum of two (2) to three (3) years of related experience.

High School Diploma preferred, or a combination of education and equivalent work experience.

Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to elevate issues, as required, in a timely manner.

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to stand, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms, and reach above shoulder heights, below the waist or lift materials up to 60 pounds.

Proper lifting techniques are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hectic, fast‑paced with multi‑level distractions
• Company uniforms, closed‑toed shoes, casual work environment
• Warehouse environment; may be required to wear safety equipment
• Ability to work extended hours as required

iHerb does not accept unsolicited 3rd party candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to  Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

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