Manager, Student Accounts and Financial Services

Manager, Student Accounts and Financial Services

The Manager, Student Accounts and Financial Services provides leadership and oversight for the College's student accounts receivable, cashiering, billing, collections, payment processing, and related financial operations. This position is responsible for ensuring compliance with federal and state regulations, North Carolina Community College System (NCCCS) requirements, and College policies while maintaining accurate financial records, safeguarding institutional assets, and delivering exceptional customer service.

The position supervises student accounts and cashiering staff, establishes and maintains internal controls, oversees receivable management processes, supports audits and regulatory compliance activities, and serves as a key resource for operational improvements and financial systems administration. The Manager, Student Accounts and Financial Services reports to the Controller. This position supervises the Accounts Receivable Department.

Examples of duties include:

• Accounts Receivable and Cashiering:
  Ensure timely billing and collection of tuition, fees, and other revenues due to the College. Oversee cashiering operations, ensuring accurate handling of cash receipts and deposits. Manage accounts receivable aging and work with departments to resolve outstanding balances. Monitor and post incoming electronic payments and process electronic fund transfers as needed. Coordinate and support 1098-T tax reporting, including data validation, compliance with IRS regulations, and timely distribution of forms to students.
• Financial Operations Leadership:
  Direct and manage all student accounts receivable, cashiering, billing, payment processing, collections, receivable reconciliations, and related financial operations. Collaborate with Controller to develop, recommend, implement, and administer procedures governing student receivables, cashiering operations, payment collection activities, and debt recovery processes. Monitor receivable balances and collection performance and recommend strategies to reduce outstanding debt and improve collection outcomes. Oversee payment plans, third-party billing, student refunds, returned checks, collection agency referrals, and account adjustments.
  
  Review delinquent accounts and recommend write-offs and collection actions in accordance with College policy and applicable regulations. Ensure compliance with applicable federal regulations, state statutes, NCCCS requirements, State Board regulations, and institutional policies. Oversee preparation and reconciliation of the Daily Cash Analysis (DCA) to ensure completeness and accuracy of financial transactions.
• Supervision and Staff Development:
  Directly supervise assigned staff, including hiring recommendations, onboarding, training, scheduling, coaching, performance evaluations, and disciplinary recommendations. Establish performance expectations and provide ongoing professional development opportunities. Coordinate workflow assignments and ensure adequate staffing and operational coverage. Promote a customer-focused environment that supports student success and service excellence.
• Financial Reporting and Analysis:
  Prepare, review, and analyze reports related to student receivables, collections, cashiering activities, and cash management operations. Recommend operational improvements and process efficiencies. Monitor trends and provide recommendations to improve operational efficiency and financial performance. Assist in budget planning, forecasting, and revenue analysis.
• Internal Controls and Compliance:
  Establish, monitor, and enforce internal controls and segregation of duties related to cash handling, accounts receivable, billing, refunds, payment processing, and financial reporting. Safeguard College assets through compliance with established cash management and receivable procedures. Support internal and external audits and implement corrective actions as necessary. Ensure timely reconciliation of accounts and resolution of discrepancies. Serve as the subject matter expert for student accounts receivable and cashiering operations.
  
  Ensure compliance with FERPA…