Sales Order Entry

The Sales Order Entry Specialist is responsible for accurately and efficiently processing customer orders from receipt through entry into the company's ERP/order management system. This role requires excellent attention to detail, strong computer proficiency, and the ability to work independently in a fast-paced environment. The ideal candidate is a self-starter with a strong work ethic who takes ownership of the order entry process and ensures accuracy and timeliness at every step.

• Accurately enter customer purchase orders into the ERP/order management system in a timely manner
• Review orders for completeness and accuracy, including pricing, quantities, part numbers, shipping terms, and delivery dates
• Verify order details against customer purchase orders, quotes, and contracts to ensure consistency
• Communicate with customers, sales representatives, and internal departments to resolve order discrepancies or missing information
• Track order status and proactively follow up on outstanding or delayed orders
• Maintain accurate and organized records of orders, confirmations, and related correspondence
• Process order changes, cancellations, and returns according to company policy
• Coordinate with production, shipping, and accounting departments to ensure orders are fulfilled correctly and on schedule
• Generate order confirmations and provide accurate lead-time information to customers
• Assist with monitoring inventory availability as it relates to order fulfillment
• Identify and report recurring issues or process inefficiencies to management
• Support month-end and reporting activities related to order entry and sales data as needed

• High school diploma or equivalent required;
  Associate degree preferred
• 1-3+ years of experience in order entry, sales support, customer service, or a related administrative role
• Strong computer skills, including proficiency with Microsoft Office (Excel, Word, Outlook) and experience with ERP or order management software
• Exceptional attention to detail and accuracy in data entry
• Strong work ethic with a demonstrated ability to work independently as a self-starter
• Excellent organizational and time-management skills, with the ability to prioritize and manage multiple orders simultaneously
• Strong written and verbal communication skills
• Ability to work effectively in a fast-paced, deadline-driven environment
• Problem-solving skills with the ability to identify and resolve order discrepancies
• Dependable, punctual, and able to maintain confidentiality of customer and company information
• Positive, professional, and customer-focused attitude
• Ability to work collaboratively with sales, production, shipping, and accounting teams

• Experience in a manufacturing, industrial, or technical products environment
• Familiarity with ERP systems such as SAP, Net Suite, Epicor, or similarz
• Basic understanding of pricing structures, sales tax, and shipping/freight terms
• Typing speed and data
  -entry accuracy above average benchmarks

This position is primarily office-based, with regular use of a computer and phone. Occasional interaction with production and warehouse areas may be required to coordinate order fulfillment.