Technology Support Technician
Listed on 2026-07-31
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IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Posting Details
Posting Summary
Position Number
Working Title Technology Support Technician
Division Office of the Chancellor
Department/Unit Information Technology
Section Information Technology (section)
Description of Work
The Technology Support Technician role focuses on providing hands-on IT support for computer systems, classroom technology, and campus users. The position supports both hardware and software operations while assisting Technical Analysts with setup, deployment, troubleshooting, and maintenance of technology across the ECSU campus.
- Support and maintain Macs, PCs, and network-connected devices
- Assist with equipment setup, configuration, deployment, and delivery
- Manage service requests and document technical issues
- Troubleshoot hardware, software, and network connectivity problems
- Run diagnostic tests and repair computer equipment
- Provide technical support in person and over the phone to staff and students
- Support classroom technology and campus IT operations
- Communicate technical information clearly and professionally
- Maintain a strong customer service attitude and attention to detail
Qualifications
- Two-year college degree or technical training in Information Technology or a related field
- Experience troubleshooting computer hardware and software
- Familiarity with Windows and macOS systems
- Strong communication and customer service skills
- Ability to work efficiently in a fast-paced environment
- Dependability, professionalism, and time management skills
The position reports to the IT Client Services Manager and works closely with Technical Analysts while gaining exposure to multiple areas of the ITCS department.
Competencies/Knowledge Skills, and Abilities Required in this Position
Competencies, Knowledge, Skills, and Abilities Required
Technical Competencies
- Knowledge of computer hardware, software, and operating systems
- Ability to troubleshoot and resolve technical issues related to PCs, Macs, printers, and peripheral devices
- Understanding of network connectivity, wireless networking, and basic network troubleshooting
- Familiarity with classroom technology, audiovisual equipment, and campus IT systems
- Knowledge of system deployment, configuration, and maintenance procedures
- Experience using help desk or ticketing systems to manage service requests
- Ability to run diagnostic tests, perform hardware repairs, and maintain computer equipment
- Understanding of cybersecurity principles, endpoint security, and safe computing practices
- Familiarity with Windows and macOS administration and support
- Communication Skills
- Strong verbal and written communication skills
- Ability to explain technical information clearly to non-technical users
- Professional customer service and interpersonal skills
- Ability to provide support in person, over the phone, and through electronic communication
- Problem-Solving Abilities
- Strong analytical and troubleshooting skills
- Ability to identify technical problems and implement effective solutions
- Ability to prioritize tasks and manage multiple assignments simultaneously
- Attention to detail and accuracy in documenting technical issues and resolutions
- Professional Competencies
- Dependability and punctuality
- Ability to work independently and collaboratively within a team environment
- Ability to work effectively under pressure in a fast-paced environment
- Strong organizational and time-management skills
- Professional appearance, conduct, and work ethic
- Willingness to learn new technologies and adapt to changing technical environments
License or Certification Required by Statute or Regulation
Management Preferences
Preferred Knowledge and Certifications
- CompTIA Network+ Certification, preferred but not required
- CompTIA Security+ Certification, preferred but not required
- Knowledge of server security and administration
- Knowledge of network security and administration
Position Recruitment Range Depends on experience
Position Category Temporary/Student
Position Status Temporary
Work Hours (i.e. 8:00-5:00pm, etc.) 8:00 am - 5:00 pm
Work Schedule (i.e. Mon-Fri, Rotating Shifts, Etc.)
Monday – Friday
Posting Detail Information
Posting Number ATS
00249P
Job Open Date 06/12/2026
Job Close Date 06/15/2026
Open Until Filled
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