LMS Administrator

Salary is based on education and experience.

This position is NOT a remote position. This is an on-site position located on the COA Elizabeth City Campus.

The Learning Management System (LMS) Administrator is responsible for the administration, configuration, maintenance, integration, and optimization of the College's Learning Management System (LMS) and related instructional technologies. The position provides enterprise-level systems administration, technical analysis, and user support to ensure the LMS supports effective teaching, learning, regulatory compliance, and institutional operations. The LMS Administrator serves as the college's primary system administrator for the LMS and is expected to work independently, exercise sound judgment resolve complex problems through to documented resolution, and manage assigned work to completion within established time frames.

The LMS Administrator collaborates with Information Technology, Academic Affairs, Continuing Education, other college departments and with LMS vendors, external support resources, and peer user groups to support system functionality, enterprise integrations, instructional technologies, accessibility compliance, and continuous improvement initiatives.

The LMS Administrator receives general supervision from the Director of Distance Education.

• Administer, configure, maintain, and optimize the College's LMS and related instructional technology systems.
• Manage system settings, user permissions, course lifecycle processes, software updates, and system maintenance.
• Monitor system performance and troubleshoot complex LMS issues to ensure reliable operation; document the resolution of each issue in the ticket, changelog, or maintenance log according to standard operating procedures.
• Receive, prioritize, resolve, and close help desk tickets and support requests for the LMS and related systems within established College response and resolution expectations.
• Create, maintain, and execute a recurring schedule of LMS configuration changes, validation checks, and preventative maintenance tasks.
• Manage term rollover, course shell creation, course cross-listing, and end-of-term archiving in accordance with the academic calendar and established standard operating procedures.
• Manage backup, storage, and data retention practices within contracted limits, and audit user roles and elevated permissions on a recurring basis.
• Serve as the first point of response for LMS outages and emergencies, including notification of affected users and College leadership, and post-incident documentation

• Analyze business and technical requirements related to LMS operations and instructional technology.
• Configure, test, and maintain integrations between the LMS, LTI systems, and third‑party applications.
• Collaborate with Information Technology to support system architecture, integrations with SIS systems, APIs and data integrations, and authentication systems.
• Verify enrollment and data synchronization between the LMS and College enterprise systems; research discrepancies and resolve or elevate them promptly.
• Evaluate and test proposed system changes, enhancements, and third‑party tools in a non‑production environment before implementation, and document the results.
• Serve as a technical lead for LMS migrations, platform implementations, and major upgrades, including planning, configuration decisions, testing, defect tracking, and stakeholder communication.

• Provide advanced technical support and consultation to faculty, staff, and students regarding LMS functionality and instructional technologies.
• Develop and deliver training and resources supporting effective…