Store Manager, Retail & Store Manager

Overview

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we offer products that cater to gamers worldwide. Our mission is to create unforgettable experiences for our customers by pushing the boundaries of what’s possible. Whether you’re a hardcore gamer or just starting out, we’ve got something for everyone.

Join us in our mission to shape the future of gaming and bring the best gaming products to the world.

• The Store Manager will manage and lead in a multiunit capacity.
• Provide and model best-in-class guest service: promptly greet guests; respond to questions/concerns quickly and courteously; assist guests with video gaming needs; inform guests of promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at Game Stop; circulate throughout the store to prioritize guests over tasks.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Process guest purchases/returns accurately using the POS system, including making correct change, bagging merchandise, providing receipts, and ensuring high-quality guest service.
• Respond to guest comments or questions in person or on the phone; answer calls promptly, courteously, and professionally using the store’s phone greeting.
• Promote Game Stop’s guest benefits, such as new title reservations, trade-ins, and Pro Rewards loyalty programs.
• Recruit, interview, hire, assess, develop, and retain high-performing associates.
• Ensure associates complete onboarding, job training, and compliance training prior to opening or closing a shift on their own. Ensure knowledge of policies, inventory control and loss prevention practices, scam awareness, safety, financial protocol, and ethics.
• Communicate with store associates and the District Manager to implement store initiatives; set guest service expectations and train staff in policies, procedures, practices, and guidelines. Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers.
• Schedule store associates following guidelines; account for breaks and meals; supervise staffing to maintain optimal guest service.
• Approve payroll, manage paid time off, and ensure time edits; verify time worked and pay.
• Provide timely recognition and feedback to associates; document performance in the HR system.
• Keep all areas neat, clean, organized, and merchandised per guidelines; ensure store fixtures and equipment function properly.
• Fulfill Omni-Channel orders daily.
• Perform store inventory counts, stock/restock merchandise, and move products to ensure representation and organization on the sales floor.
• Protect company assets through inventory control and loss prevention; inspect packages/belongings at closing or end of shift as appropriate.
• Lead the team in meeting/exceeding sales, profit, and shrink goals; complete administrative and operational duties required for goal achievement.
• Count, balance, and reconcile daily totals in the POS; complete closeout paperwork and bank deposits as required.
• Verify shipments for discrepancies; conduct merchandise counts/inventories and report discrepancies to the District Manager.
• Process defectives/ recalls and stock pulls; ensure correct labeling and packing lists.
• Maintain associate and guest safety; address hazardous situations and report injuries per guidelines.
• Maintain store records/files neatly; keep manuals up to date.
• Form professional partnerships with appropriate military personnel where applicable (stores on military bases).
• Adhere to Game Stop policies and procedures as outlined in the Associate Handbook and Code of Standards, Ethics & Conduct.

• Must provide proof of identity and eligibility to work in the United States.
• Must be at least 18 years of age.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising,…