Lead Dispatch​/Alarm Monitor Security Clearance

Position: Lead Dispatch/Alarm Monitor with Security Clearance
Overview Job specifications are intended to present a descriptive list of the range of duties performed by employees. Specifications are not intended to reflect all duties performed within the job.

SUMMARY:

Lead Dispatch/Alarm Monitors are responsible for performing their duties in a professional, courteous, and timely manner. They may be responsible for issuance and storage of keys; alarm and fire system monitoring; coordinating response to incidents, accidents, injuries, and/or illnesses; and other additional duties as required by supervision/management. Applicants selected will be subject to a background/security investigation and must be drug free and remain drug free during period of employment.

This position reports directly to their assigned Shift Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Supervisory and Leadership Duties:
* Supervise daily dispatch operations.
* Adjust staffing schedules for shift coverage.
* Monitor live calls for quality assurance.
* Review incident logs for accuracy.
* Conduct annual employee performance evaluations.
* Deliver real-time coaching during high-stress incidents.
* Oversee training for new dispatch recruits.
* Recommend disciplinary actions when necessary. General Duties/Responsibilities:
* Provide alarm and CCTV monitoring, internal, tactical communications with security personnel, and external notifications to local emergency first responders.
* Operate communication equipment to receive incoming calls for assistance.
* Dispatch personnel and equipment to a scene of emergency.
* Operates telephone console to receive incoming calls for assistance.
* Questions caller(s) to determine the nature of the problem and type and number of personnel and equipment needed, following established guidelines.
* Scans status charts and computer screen to determine units available.
* Monitors alarm system signals that indicate location of fire or emergency.
* Operates two-way radio to dispatch police, fire, medical, and other personnel and equipment and to relay instructions or information to remove units.
* Types commands on computer keyboard to update files and maintain logs.
* Maintains, updates Blotter, updates files and maintain logs, tests communications and alarm equipment, and backup systems to ensure serviceability.
* Tests communications and alarm equipment and backup systems to ensure serviceability.
* May provide pre-arrival instructions to caller, utilizing knowledge of emergency medical techniques.
* May activate alarm system to notify fire stations. NON
- ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Other duties as assigned. REQUIREMENTS/QUALIFICATIONS EXPERIENCE, EDUCATION, AND LICENSURE:
* Possess a high school diploma or equivalent.
* Possess the knowledge and ability to perform all required guard services duties.
* Possess experience in Emergency Dispatch as well all required state certification(s) operations.
* Must be able to read, write, and speak English fluently.
* Have no felony convictions and no convictions that reflect on the individual's reliability including those crimes classified under the Lautenberg Act.
* Must be 21 years of age to be armed.
* Be a citizen of the United States.
* Possess a valid state driver's license (all positions herein may require the use of a motor vehicle).
* Possess any/all required State Security Guard licenses/permits.
* Obtain/Maintain Government approval.
* Must have no record or history of illegal drug use, sale, possession, or manufacture during the previous five years.
* Drug testing and screening may be conducted prior to hiring an employee.
* Annual drug testing may be conducted. SKILLS, KNOWLEDGE AND ABILITIES:
* Ability to work independently and in a team environment.
* Ability to accept and respond to new emergent and unique project task requirements.
* Ability to present ideas clearly and succinctly both in writing and verbally to co-workers, team members, internal department groups and personnel as well as outside entities to include other departments.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the…