Lead Dispatch​/Alarm Monitor

Overview

Job specifications are intended to present a descriptive list of the range of duties performed by employees. Specifications are not intended to reflect all duties performed within the job.

Lead Dispatch/Alarm Monitors are responsible for performing their duties in a professional, courteous, and timely manner. They may be responsible for issuance and storage of keys; alarm and fire system monitoring; coordinating response to incidents, accidents, injuries, and/or illnesses; and other additional duties as required by supervision/management. Applicants selected will be subject to a background/security investigation and must be drug free and remain drug free during period of employment.

This position reports directly to their assigned Shift Supervisor.

• Supervise daily dispatch operations.
• Adjust staffing schedules for shift coverage.
• Monitor live calls for quality assurance.
• Review incident logs for accuracy.
• Conduct annual employee performance evaluations.
• Deliver real‑time coaching during high‑stress incidents.
• Oversee training for new dispatch recruits.
• Recommend disciplinary actions when necessary.

• Provide alarm and CCTV monitoring, internal, tactical communications with security personnel, and external notifications to local emergency first responders.
• Operate communication equipment to receive incoming calls for assistance.
• Dispatch personnel and equipment to a scene of emergency.
• Operate telephone console to receive incoming calls for assistance.
• Question caller(s) to determine the nature of the problem and type and number of personnel and equipment needed, following established guidelines.
• Scan status charts and computer screen to determine units available.
• Monitor alarm system signals that indicate location of fire or emergency.
• Operate two‑way radio to dispatch police, fire, medical, and other personnel and equipment and to relay instructions or information to remove units.
• Type commands on computer keyboard to update files and maintain logs.
• Maintain, update Blotter, update files and maintain logs, test communications and alarm equipment, and backup systems to ensure serviceability.
• Test communications and alarm equipment and backup systems to ensure serviceability.
• May provide pre‑arrival instructions to caller, utilizing knowledge of emergency medical techniques.
• May activate alarm system to notify fire stations.

• Other duties as assigned.

• Possess a high school diploma or equivalent.
• Possess the knowledge and ability to perform all required guard services duties.
• Possess experience in Emergency Dispatch as well all required state certification(s) operations.
• Must be able to read, write, and speak English fluently.
• Have no felony convictions and no convictions that reflect on the individual's reliability including those crimes classified under the Lautenberg Act.
• Must be 21 years of age to be armed.
• Be a citizen of the United States.
• Possess a valid state driver’s license (all positions herein may require the use of a motor vehicle).
• Possess any/all required State Security Guard licenses/permits.
• Obtain/Maintain Government approval.
• Must have no record or history of illegal drug use, sale, possession, or manufacture during the previous five years.
• Drug testing and screening may be conducted prior to hiring an employee.
• Annual drug testing may be conducted.

• Ability to work independently and in a team environment.
• Ability to accept and respond to new emergent and unique project task requirements.
• Ability to present ideas clearly and succinctly both in writing and verbally to co‑workers, team members, internal department groups and personnel as well as outside entities to include other departments.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential…