Strategic Client Executive - RHP

Job Title

Strategic Client Executive (SCE)

The Strategic Client Executive (SCE) role serves as the primary point of contact for Zelis clients, leading a strategic book of business comprised of large, complex payers with multiple Zelis solutions. The SCE drives growth, ensures client retention, and fosters cross‑sell opportunities through strong relationships and a superior One Zelis customer experience.

• Serve as the single point of contact for management of Zelis services, overseeing relationships, operations, financial plans, and strategy.
• Build and maintain client relationships, deeply understanding business strategies, needs, and challenges.
• Manage revenue targets, budgets, forecasts, and product utilization reviews for the assigned book of business.
• Lead client renewals and retention, negotiate contracts, and seek partnership expansion.
• Identify and mitigate risks such as volume decreases, service gaps, or changes in client relationships.
• Drive revenue growth through product optimization and key differentiator communication.
• Uncover and qualify opportunities for growth; collaborate with sales to present solutions and cross‑sell.
• Illustrate and validate client outcomes using reporting aligned to business goals.
• Conduct client business reviews and account plans to optimize value.
• Advocate for industry‑leading service delivery and satisfaction, securing references and case studies as needed.

• Deep understanding of client business, markets, and competitors, building strategic account plans.
• Experience cultivating trust and relationships with clients and internal teams.
• Executive communicator, effectively presenting to clients and leadership.
• Strong problem‑solving skills, offering compelling solutions.
• Industry knowledge and market intelligence awareness.
• Financial acumen and motivation to achieve growth targets.
• Innovative thinking, delivering competitive advantage insights.
• Collaborative partner across business units.
• Forward‑looking troubleshooting, anticipating internal/external challenges.

• Bachelor’s degree in business, health‑care administration, or related field.
• 10+ years in client‑management roles within payer and regional health‑plan space.
• Experience with insurance, cost management, electronic payments, or healthcare communications solutions.
• Demonstrated revenue‑management success and increased utilization within a strategic book of business.
• Excellent written, verbal, and presentation skills.
• Proven collaboration with Sales, Operations, Product, Services, and Marketing.
• Ability to anticipate future trends and incorporate them into business reviews.
• Strong data‑analysis and reporting skills, converting data into narratives.
• Sense of urgency, multi‑tasking, and prioritization.
• Strong listening and comprehension skills to address client concerns.
• Travel: 30‑40% domestic; remote location.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Remote work is available; optional in‑office work varies by location and leadership decisions. Locations include Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India.

$ – $

US‑based associates receive 401(k) with employer match, flexible paid time off, holidays, parental leave, life and disability insurance, and medical, dental, vision, and prescription drug coverage.

Zelis is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are dedicated to ensuring the application process is accessible. For reasonable accommodations, contact

The above statements describe the general nature and level of work performed by people assigned to this classification. They are not exhaustive and may be supplemented with additional duties as needed.