Director of Campus Operations, Learning

You conduct a site walk and immediately notice what's wrong — the ceiling tile that’s come loose but hasn’t been reported, the HVAC return making noise for days, the landscape contractor who delivered half the scope and billed for all of it. You don’t wait for a parent or visitor to raise the issue. You resolve it before it registers as a problem.

That discipline defines this role. 2 Hour Learning runs high‑end K–12 campuses where families expect an environment that is secure, polished, and always ready for scrutiny — not just when events are scheduled. You will maintain that expectation across the Northeast region:
Manhattan will be your home base, with frequent site visits to schools in CT, MA, and PA. Your output determines whether a campus consistently looks and feels premium or quietly deteriorates between leadership check‑ins.

Year one will focus heavily on establishing standards and cleaning up vendor relationships — defining what "campus‑ready" means in practice, building out the inspection schedule, replacing underperforming contractors, and bringing Campus Coordinators and Site Specialists into a reliable operational cadence. As the region expands and your systems mature, your focus will transition to sustained regional oversight: you’ll become the operator the network calls when a new site launches, a crisis emerges, or an operational standard requires revision.

This is a hands‑on, field‑based position. If you prefer oversight from behind a screen, this role is not suitable. If you want clear ownership over whether more than 25 schools maintain a premium standard daily — and the authority to deliver that outcome — continue reading.

• Executing scheduled on‑site inspections across Northeast campuses using documented criteria for cleanliness, HVAC performance, safety, security, signage, landscaping, furniture, and readiness for tours — then ensuring corrective actions are completed and verified
• Responding to facilities issues and urgent situations, coordinating contractor response, and closing work orders only once repairs are confirmed complete (urgent within 24 hours, standard within 1 week)
• Overseeing local contractor performance relative to service agreements, removing vendors who repeatedly fail to meet standards, renegotiating contracts, and conducting direct accountability discussions around quality and cost control
• Establishing a weekly operational rhythm with Campus Coordinators and Site Specialists to ensure each campus operates from consistent procedures rather than ad hoc problem‑solving
• Overseeing significant campus improvement projects (HVAC replacements, interior updates, landscaping, AV and network upgrades) delivered on time, within budget, and with minimal impact on student experience
• Documenting enterprise‑wide standards and AI‑supported procurement frameworks (leveraging work order platforms, IoT and predictive maintenance tools, and centralized vendor sourcing) to ensure uniformity as new campuses launch and existing ones operate
• Delivering clear, concise weekly written updates on regional site quality, vendor outcomes, escalations, and capital expenditure tracking

• Operating remotely from a computer — this position demands consistent physical presence at the Manhattan campus and 20–40% travel across regional locations (CT, MA, PA)
• Leading new campus design or managing full‑scale construction projects — capital development is handled by a separate function
• Building procurement strategies in a vacuum without grounding them in site‑level realities — your standards emerge from direct observation
• Relying on formal reporting structures and direct authority over everyone whose performance affects your outcomes — you will drive results through documentation, written accountability, and a refusal to tolerate ambiguous contractor timelines
• Treating "tour‑ready only when executives visit" as acceptable — persistent issues are investigated for root cause, not simply re‑reported
• Defaulting to reactive crisis management — the inspection schedule and predictive maintenance systems are designed to surface problems before they generate complaints