Service Center Supervisor, Eurofins Drinking Water and Wastewater Northeast, Parsippany NJ
Listed on 2026-08-29
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Business
Client Relationship Management
Service Center Supervisor, Eurofins Drinking Water and Wastewater Northeast, Parsippany NJ
- Full-time
- Compensation: USD 23 - USD 26 - hourly
Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies.
In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.Group's key figures are approx. 6.95 billion Euros turnover, over 950 laboratories across 60 countries and about 63,000 staff.
Eurofins Environment Testing in Parsippany NJ is looking for a full-time Service Center Supervisor. The hours are Monday-Friday 8am-5pm plus overtime as needed.
Compensation is $23-26/hour (Depends on Experience). Must live a commutable distance to Parsippany NJ.The Service Center Supervisor (SCS) manages the service center and acts as a liaison between the laboratory and the local client base. The SCS is in charge of supervising the Service Center facility, supervising service center couriers, samplers and other personnel. The SCS will consistently act in the best interest of Eurofins Environment Testing America and exhibit professional behavior and performance with both internal and external clients.
Eurofins Environment Testing America and the SCS are committed to grow the business through a Client-First culture that will provide exemplary client service.
- Local area primary client representative for service center location.
- Works with the Quality Assurance Manager and Account Executives to evaluate and establish project requirements for the service center area.
- Ensures client complaints are handled professionally and resolved in a timely manner.
- Maintain records for the vehicle maintenance and driving miles; reporting it in at the end of each month.
- Supervising service center couriers, scheduling pickups and deliveries, preparing bottle orders, and shipping samples to the designated laboratory for analysis.
- Works closely with laboratory management in laboratory capacity loading decisions.
- Maintains the facilities at the service center and is responsible for all EH&S policies of Eurofins Environment Testing at the service center.
- Provides general sales support to Account Executives for business development activities started in the field.
- Orders supplies (bottles, coolers, etc.) for the service center
- Maintains knowledge of method requirements, holding times, and bottle requirements in order to assist clients with their project needs.
- Maintains knowledge of all Eurofins Environment Testing laboratories to assist with placement of projects into the appropriate laboratory to best fit the clients’ needs.
- Builds local relationships with clients and regulatory agencies.
- Visits clients on own or with local sales staff.
- Provides courier services as needed to support local client needs
- Supervises a geographically dispersed team
- Perform other duties as assigned
Minimum Qualifications:
- High School Diploma Required
- BS/BA in Chemistry/Sciences Preferred
- Minimum 3 years client relationship or customer service experience
- Field Services experience preferred
- Prior supervisory experience required
- A valid state issued driver’s license to drive company vehicles is required as an employee with driving responsibilities.
- Clean driving record to drive company vehicle.
- Ability to lift up to 50 pounds. Samples will be in coolers packed in ice.
- Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.
- Authorization to work in the United States indefinitely without restriction or sponsorship
Skills:
- Professional, knowledgeable, confident, and friendly demeanor
- Excellent written and verbal communication skills.
- Must be detail oriented with the…
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