Business Analyst

Job Description Business Analyst Key Responsibilities

• Partner with business stakeholders to understand strategic objectives, business challenges, and operational needs.
• Lead requirements gathering sessions, workshops, and interviews to define business and functional requirements.
• Document functional requirements, user stories, acceptance criteria, and workflows.
• Translate business requirements into detailed functional specifications, user stories, process flows, and acceptance criteria.
• Collaborate with solution architects, developers, QA analysts, and project managers throughout the software development lifecycle.
• Support solution design by validating that proposed functionality meets business needs.
• Collaborate with developers to ensure requirements are implemented correctly.
• Develop training materials, user guides, and conduct end-user training.
• Assist in UAT planning, execution, and defect triage.
• Provide ongoing business support and enhancement requests for post-implementation.

• 5+ years of Business Analyst experience with 3+ years in Dynamics 365 CE.
• Strong understanding of Customer Service, Case Management, Omnichannel, and CRM processes.
• Familiarity with Power Platform (Power Apps, Power Automate, Power BI).
• Experience with Agile/Scrum methodologies, backlog grooming, sprint planning.
• Strong skills in process mapping, documentation (BPMN/UML), and user story writing.
• Ability to communicate with both technical teams and business stakeholders.
• Experience in Medicaid, healthcare, or public sector programs (SNAP, TANF, LTSS, etc.) is a plus.
• Preferred
  
  Certifications:
  
  Dynamics 365 Fundamentals (CRM), Business Analyst certifications (IIBA, CBAP, or PMI-PBA).

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