Customer Service Representative

Gellert Global Group consists of many of the leading North American food importing companies (Atalanta Corporation, Camerican International, Finica, Tipico Cheese Products) and has been importing food products for over 100 years. The combined revenues of GGG exceed $1.7 billion. GGG companies provide strength in sourcing, insurance, finance, logistics, food safety, and information technology, and supply the needs of retailers, distributors, food service chains, hotels, cruise lines, and food manufacturers alike.

Summary/Objective:

The Customer Service Representative will provide service and support to customers, sales representatives, and operations team. Responsibilities include processing customer orders, resolving customer service obstacles and disputes, and various other administrative functions. This position reports directly to the Operations Manager.

Essential Functions:

• Enter customer orders according to established policies and procedures
• Perform EDI verification
• Process returns (RMA)
• Request Credits
• Process sample orders
• Support customer warehouse appt scheduling
• Route customer complaints and/or other customer requests thru Sales Support Manager (product specs/ COA/quality issues)
• Send order confirmations and spec sheets to customer
• Ensure that product codes, quantities, pricing, ship dates, delivery dates and all required order inputs are complete
• Work with logistics to obtain delivery appt requiring buyer approval
• Work with sales representatives to resolve and or substantiate customer invoice deductions and credits
• Maintain accurate electronic files for all documentation
• Support the accounts receivable department with clearing deductions for promotions
• Develop product knowledge and participate in product training opportunities
• Effectively process all incoming calls and emails in a professional, friendly, and timely manner
• Update customer specific pricing monthly
• Proactively communicate with customers to answer any queries and resolve any problems
• Partner with sales representatives and brokers to exceed customer’s service expectation
• Provide timely feedback to management and sales team regarding any service failures or customer concerns
• Release orders to 3rd party warehouses and communicate with those entities daily
• Communicate with internal departments regarding pricing and customer queries and requests
• Perform various additional administrative functions as needed or assigned, including correspondence and filing
• Other duties assigned as needed

Skills and Qualifications:

• Associate’s degree or equivalent work experience
• Minimum of 2 years Customer Service experience in a sales driven customer service organization
• Proficiency in Microsoft Office
• Willingness to address difficult situations and provide potential solutions
• Urgency in responding to internal and external customers and vendors
• Exceptional organizational skills
• Professional interpersonal and communicational skills
• Good math skills - ability to add, subtract, multiply, and divide in all units of measure
• Basic typing and data entry skills
• Ability to function independently and multitask
• Positive work attitude, value a high level of customer service and can solve problems independently

Salary Range: $42,400 - $63,600 annually

Our Benefits

We care about your total well-being and will support you with the following, subject to your location and role. xrlwcon

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  Health: Medical, dental and vision insurance, Company-paid life, accident and long-term disability insurance, flexible spending accounts
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  Wealth: Competitive pay, annual bonus opportunity, matching 401(k) with immediate vesting upon enrollment, generous employee referral program
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  Happiness:
  • 
    Professional Growth: Online training courses, virtual and classroom development experiences, education assistance program
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    Work-Life Balance: Paid-time off, parental leave, flexible work schedules (subject to your location and role)
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    Team Building: Employee engagement and recognition programs, wellness, philanthropic and DE&I initiatives, Company-sponsored celebrations, and team-building events

The Gellert Global Group of…