EXPEDITION - Expedition Activity Coordinator

Overview

Viking was founded in 1997 and has grown to be the leading small ship travel company, offering destination-focused river, ocean and expedition voyages on all seven continents. Designed for experienced travelers with interests in science, history, culture and cuisine, Viking offers guests The Thinking Person’s Cruise® in contrast to mainstream cruises. Viking has more than 250 awards and operates a fleet of state-of-the-art ships that have received numerous accolades from industry experts and travelers alike.

For the second year in a row, Viking was voted the #1 River Line and the #1 Ocean Line by Condé Nast Traveler in the publication’s 2022 Readers’ Choice Awards. Viking was also named #1 for both Rivers and Oceans by Travel + Leisure in the 2022 World’s Best Awards, making it the only cruise line to reach the top of its categories in both publications in the same year.

• Administrative & Back-Office Duties:
  Maintain and update all shore excursion records and documentation.
• Manage guest communication regarding excursion schedules, meeting points, and changes.
• Prepare MXP data for upcoming voyages.
• Complete accident reports for shore excursions and activities in Doc Map.
• Assist with maintaining waitlists and supporting booking-related tasks.
• Contribute expedition and excursion information for the Viking Daily program.
• Assist with preparation of End-of-Voyage Reports with excursion-related data.
• Support administrative and preparatory tasks in the Explorers/Excursions back office.
• Guest Engagement & Service Excellence:
  Serve as a highly visible guest-facing representative, proactively engaging with guests and offering assistance.
• Provide detailed port information and assist guests in selecting excursions suitable to their interests.
• Present Port Talks as part of the Daily Briefing together with the Expedition Leader for each destination.
• Act as the first point of contact to address guest concerns related to shore excursions, resolving issues according to STAR Service Standards.
• Socialize with guests to enhance their onboard and shoreside experience.
• Shore Excursion & Expedition Operations:
  Coordinate, assist with, and ensure the smooth dispatch and operation of all shore excursions and expedition activities.
• Assist with organizing and dispatching excursions, tenders, and shuttle bus operations.
• Liaise with local tour operators to confirm reservations, buses, guides, and schedules.
• Distribute signage, audio equipment, and provide support to local guides during dispatch.
• Coordinate audio equipment for excursions and ensure proper inventory management.
• Accompany guests on tours and field excursions; monitor experience quality and service delivery to ensure STAR Service Standards are met.
• Support smooth and well-organized guest debarkation and embarkation operations.
• Manage the invoicing of shore excursions and obtain necessary approvals.
• Quality Assurance & Operational Standards:
  Monitor service levels of shore excursions and ensure compliance with Viking STAR Service Standards.
• Report on guide performance, guest satisfaction, and operational consistency.
• Develop and deepen destination knowledge through escorting excursions and independent research.
• Support biosecurity procedures when required.
• Expedition Team
  
  Collaboration:
  
  Liaise closely with Expedition Management regarding daily team schedules and operational planning.
• Lead a team of one Senior Shorex Excursion staff and one assigned person from Guest Services to the Expedition Team.
• Participate in daily rotation in Expedition Central, assist guests and providing information.

• Excellent administrative and organizational skills
• Excellent communication skills in English, including public speaking experience

• Proficient in MXP

• The Expedition Activity Coordinator reports to the Assistant Expedition Leader