Operations Support - Elizabeth, NJ

Job Summary

The Operations Support is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries.

• Answer incoming calls and provide excellent customer service to all callers.
• Monitor and respond to customer inquiries received through email.
• Make outgoing calls to follow‑up on shipment status, resolve issues and update customers.
• Track, trace, enter and update shipments.
• Data entry.
• Assist and support MGF stations and cartage agents.
• Maintain outside customer applications.
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention.
• Communicate freight status and any problems to customers, vendors and other MGF stations and personnel.

• Excellent oral and written communication and problem‑solving skills.
• Superior organizational and time‑management skills.
• Approachable and motivated.
• Knowledge of systems utilized as it relates to logistics.
• Proficient knowledge of Microsoft Office.
• Ability to thrive in a high‑pressure environment.
• Detail oriented and analytical.

• Medical, Dental, Vision.
• 401(k) + Company Match.
• Employee Assistance Program.
• Paid Time Off.
• Flexible Work Schedules (when possible).

$22.00 – $23.00 per hour.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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