Customer Service Representative

Primary Responsibility

Respond to inquiries, process orders, and handle complaints in a prompt, courteous, and efficient manner. Other duties include greeting visitors, answering phone calls, scheduling, and various clerical tasks.

• Respond to all customer inquiries and complaints concerning work‑orders, shipments, inventory counts, etc.
• Report customer feedback to management.
• Act as liaison between customer and warehouse for account administration, invoicing, and credit changes.
• Generate all paperwork/information required for customer work orders, including special requests, expediting orders, tracking, and post‑inventory records.
• Ensure proper invoicing of accounts by verifying computer‑generated invoices.
• Provide clerical support, oversee paperwork, maintain files, answer phones, operate office equipment/computers, and greet visitors.
• Schedule loads as required and maintain updated reports to ensure all loads are emptied and closed.
• Resolve refused product, over/short, and damaged (OS&D) orders.
• Follow attendance policy, be punctual, and be ready to work assigned shifts.
• Perform other duties as required and assigned.

• High school diploma or general education degree (GED).
• 0–2 years of related work experience.

• Ability to work in a fast‑paced environment.
• Ability to handle multiple tasks simultaneously.
• Flexibility and initiative.
• Experience working with challenging customers.
• Excellent communication skills.
• Strong problem‑solving skills.
• Understanding of customers’ specific needs, product nature, and storage and handling requirements.
• Knowledge of Warehouse Management Systems.
• Knowledge of Microsoft Office Suite and desktop computers.
• Accurate typing and data‑entry skills.

• Requires the ability to sit for long periods with frequent interruptions.
• Requires several hours per day of sitting, getting up and down from chairs, and reaching or bending.
• Requires manual dexterity with normal hand and finger movements for typical office work.
• Requires good hearing, vision, and speech to complete assigned tasks.
• May require travel by automobile and airplane for business purposes.
• May require occasional lifting or carrying of items up to 20 pounds.
• Requires the use of various electronic tools.
• Requires the ability to collaborate with colleagues and respond appropriately to constructive feedback from management.

Estimated compensation: $15–$22 per hour, varying by work location.

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws. EOE/AA M/F/D/V DFW.