Account Manager

Location:

1038 North Main Street, Monroe, NJ 08094, United States

Employee Type:
Full Time

• Conduct regular site visits and customer satisfaction surveys via the Company’s designated survey tool, submitting results in real‑time and educating clients on the survey system.
• Perform regular site inspections, providing inspection feedback in real‑time while onsite.
• Monitor site conditions and identify opportunities to offer additional support services that Champion and/or its affiliates can provide.
• Provide concierge client support by listening to complaints and requests, identifying improvement areas, and collaborating with operations to create new offerings that increase revenue.
• Update the operations team on client staff changes via an End‑of‑Day (EOD) report.
• Manage inventory in collaboration with the warehouse/logistics associate and Operations Managers.
• Receive client communications and requests, ensuring all are addressed promptly and satisfactorily; communicate effectively with clients and report necessary actions to operations in the EOD report. Escalate urgent matters through the proper communication channels as directed by supervision.
• Educate clients and customers on cleaning processes and procedures, avoiding the distribution of flawed or unsubstantiated information.
• Respond to emergency calls or special requests during regular business hours, in accordance with policy and procedure, which may include providing physical maintenance and janitorial services.
• Ensure evening cleaning staff have the knowledge and tools required to provide satisfactory services, leveraging operational management and supervisory support.
• Maintain an accurate site access inventory and record (keys).

• Attend all required training, in‑services, and staff meetings.
• Participate in company marketing campaigns.
• Strive to maintain a safe working environment, preventing accidents, preserving equipment, and practicing proper infection control measures in health centers.
• Maintain a positive, professional demeanor toward co‑workers, partners, and clients.
• Represent the organization as a brand ambassador.
• Adhere to and promote the company culture standards.
• Follow all policies and procedures of the organization.
• Define, develop, and execute a personal growth and professional development plan.
• Perform other duties as assigned.

• Minimum two years of field customer service experience (account management).
• Ability to explain moderately complex information clearly to enhance customer understanding.
• Excellent interpersonal, communication, decision‑making, and facilitation skills.
• Ability to work independently and under pressure in a complex and changing environment.
• Ability to multitask and prioritize.
• Proficient computer skills and ability to learn new software.
• Experience in environmental, procurement, facilities management, property management, or biomedical is a plus.

• Complete 25 thorough site inspection assessments per week.
• Complete 25 customer feedback surveys per week.
• Conduct a minimum of one monthly on‑site visit at every location serviced.
• Submit a daily End‑of‑Day (EOD) report.

Standing (over 2/3), walking (over 1/2), using hands to fingernail, handle or feel (over 2/3), reach with hands and arms (over 2/3), climb and balance (under 2/3), stoop, kneel (under 2/3), talk or hear (over 3/4), taste or smell (under 1/3), lift up to 10 pounds (3/4), up to 25 pounds (under 1/2), up to 50 pounds (under 1/4).