Returns Support Coordinator

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees— all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority‑ and woman‑owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World‑class facilities and the technology you need to thrive – in our offices or yours.

The Returns Support Coordinator acts as the primary liaison between Inside Sales and Returns Departments, ensuring seamless communication and operations. This role involves processing return orders, delivering exceptional customer service, maintaining relationships with vendors and internal teams, and utilizing resources to track products and invoices. The ideal candidate will proactively research and resolve issues, build strong relationships to support process improvements, and continuously seek opportunities to optimize returns handling through collaboration and problem‑solving.

• Serve as the primary liaison between the Inside Sales and Returns Departments to facilitate seamless communication and operations.
• Process return orders for sales representatives and monitor their progress to ensure timely product returns.
• Deliver exceptional customer service and support to both internal and external stakeholders.
• Cultivate and maintain professional relationships with vendors, partners, and internal teams such as the Enterprise Solutions Group, Purchasing, and Accounting.
• Utilize appropriate resources to track products, invoices, credit memos, and product availability within the Returns Department.
• Communicate effectively with Inside Sales Representatives to ensure they can provide up‑to‑date information and world‑class support to customers.
• Proactively research and resolve issues to enhance the efficiency of the returns process.
• Build strong internal and external relationships to support process improvements and efficiency in returns handling.
• Ensure clear and consistent communication with all relevant parties to maintain transparency and process efficiency.
• Continuously seek opportunities to optimize the returns process through collaboration and problem‑solving.

• Follow‑Through:
  Demonstrate willingness to complete assigned tasks and responsibilities on time.
• Detail‑Oriented:
  Follow instructions and complete tasks as assigned.
• Problem‑Solving:
  Address and resolve problems when they arise.
• Willingness to Learn:
  Seek opportunities for personal and professional development.
• Adaptability:
  Accept feedback and adjust to new tasks or changes in the workplace.
• Planning:
  Plan tasks and responsibilities when assigned.
• Organization:
  Maintain a clean and organized workspace and follow simple organizational systems.
• Time Management:
  Prioritize tasks to meet deadlines.
  
  Self‑Motivation:
  Take on tasks and responsibilities independently.
• Communication:
  Communicate simple ideas and information clearly.

• Effectively utilize applications like Word, Excel, PowerPoint, and Outlook – Basic.
• Experience in video conferencing platforms, hosting virtual meetings, managing participant interactions, and troubleshooting common technical issues – Basic (preferred).
• Familiarity with Microsoft Dynamics AX for enterprise resource planning – Basic (preferred).
• Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle – Basic (preferred).

• Completed high school diploma, GED, or equivalent required.
• Completed bachelor’s degree or relevant work experience preferred.

The base salary range for this position is $32,000 – $45,000. The estimated on‑target earnings, or OTE, which includes a base salary and bonus, are $36,000 – $49,000. Compensation is dependent on job‑related knowledge, skills, experience, and market location and will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401(k), and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status