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Customer Experience & Resolution Specialist
Job in
Elizabeth, Union County, New Jersey, 07201, USA
Listed on 2026-08-05
Listing for:
Doist
Full Time
position Listed on 2026-08-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Lingraphica is seeking a Customer Service Specialist to work with prospects and existing customers, delivering world-class support across multiple channels. You will resolve Tier 1 issues, triage concerns, and coordinate with Reimbursement, Funding & Benefits, and Product Support teams to improve service quality.
You will manage frontline activities using a ticketing system, provide product education, and proactively follow up to ensure customer satisfaction throughout the pre-trial and trial
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