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Student Services Generalist
Job in
Elizabeth, Union County, New Jersey, 07202, USA
Listed on 2026-08-05
Listing for:
Union County College
Full Time, Part Time, Apprenticeship/Internship
position Listed on 2026-08-05
Job specializations:
-
Education / Teaching
Education Administration, Academic Advising & Student Services, School Counseling & Student Support
Job Description & How to Apply Below
Responsible for recruiting, advising and guiding participants to sustain successful participation in the UCNJ/Center for Economic & Workforce Development Programs. The Generalist will be responsible but not limited to facilitate applications, recruiting, assessment, advising, registration, and placement through personal contact and follow through with the prospective student as she/he proceeds through the intake process.
Characteristics, Duties, and Responsibilities
* Recruits, guides, and advises participants in the Center for Economic & Workforce Development department at UCNJ Union College of Union County, NJ, regarding educational and training opportunities.
* Manages the ESL Level 1 and Level 2 cumulative roster, including outreach and initial contact with prospective and newly enrolled students.
* Enroll students into Level 1 and Level 2 courses based on placement and assessment results, guiding them through the registration process
* Sends welcome emails to newly enrolled students and provides them with orientation information.
* Prepares and distributes student rosters to instructors, including contact information, course details, and class schedules.
* Processes registrations through proof of payment ensuring accurate completion of all required forms and providing necessary information to new students. Prepares and manages payment agreements for students opting for the payment plan.
* Guides students in developing individual educational and career plans aligned with their academic levels and career aspirations.
* Provides ongoing guidance and support to both prospective students and those currently enrolled in CEWD educational and training programs.
Develops individual educational and career plans for students based on student interest, academic levels and career assessment.
* Participates in the pre-intake and post-intake processes. Submits daily intake reports to MIS, ensuring that data is accurate and updated.
* Facilitates Canvas enrollment for students, creating accounts, and providing guidance for using the platform.
* Monitors weekly attendance and participation of students.
* Monitors student academic progress and recommendations database to provide regular updates to Associate Director and IIE, as required.
* Prepare termination forms for ESL Level 1 and Level 2 students upon course completion, ensuring accurate and timely documentation.
* Conduct exit interviews for Level 2 students, providing guidance for transitioning to the IIE .
* Initiates and conducts post-surveying for student outcomes. Serve as a liaison between CEWD, UCNJ One Stop and Student Accounts, and IIE.
* Maintain communication with CEWD Director and Associate Director regarding class enrollment and full classes requiring additional classes to be offered.
* Prepares and maintains necessary records and files on recruitment, assessment, enrollment, advising, and job placement.
* Initiates and conducts post-surveying for student outcomes.
* Performs liaison duties with other college departments, agencies and programs.
* Responds to all program related requests.
* Initiates and supports recruitment efforts for all programs.
* Reads, interprets, and communicates College and CEWD policies and procedures.
* Recommends improvements in department procedures. Collaborates with other staff/administrators/instructors to identify needed improvements in procedures and communication.
Specific Grant Duties, and Responsibilities
* Maintains accurate records by entering student data into the Assessment log.
* Prepares and oversees the computer lab for pre-tests and proctors' exams, including CLAS-E and CASAS assessments.
* Manages the intake process, creating and maintaining student folders and ensuring all required documentation is submitted to MIS.
* Prepare termination forms for students upon course completion, ensuring accurate and timely documentation.
* Prepares necessary documentation, including excuses for students with required justifications.
* Regularly attends and participates in training sessions for CASAS, Aztec, and Burlington English to effectively utilize tools in student support.
* Organizes and manages the student recruitment and intake process, including folder creation, registration, and pre-test scheduling.
* Advises students on the proper use of educational platforms like Canvas, offering troubleshooting support when needed.
* Compiles and submits reports on student enrollment, attendance, and program progress to MIS and relevant directors, maintaining a schedule of daily, weekly, or term-end submissions.
* Responds to inquiries about class schedules, , and student resources via email, phone, and in-person meetings.
* Ensures absent students are followed up, preparing and submitting necessary documents like excuse forms.
*…
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