Ink Technical Service Rep II

The ideal candidate will be based in Massachusetts, Connecticut, or New Jersey.

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at  or connect with us on Linked In or Twitter.

The Ink Technical Service Rep II will provide technical support to our ink customers located in Maine, New Hampshire, Massachusetts, and Connecticut
. This role is responsible for identifying the technical needs (product) of the assigned customer base and overseeing any technical activities related to these customers. This includes coordination of both laboratory and manufacturing activities. Responsible for the provision of market intelligence related to technical customer needs and competitive activities.

• Conducts technical service activities to support customers of intermediate to higher complexity, to grow profitable business for Sun Chemical.
• Manages trial activities related to new business opportunities.
• Manages transition plan for new business, including coordination with sales and/or supply chain for ramp up of new products, task management related to new equipment installation, advises on temporary shift management for in‑plant personnel, and layout of in‑plant or customer ink production area.
• Makes product selection decisions based on end‑use application.
• Conducts research to develop custom products, coordinates with internal product management to define product recommendations, provides fitness for use guidance that aligns with end‑use application, required specifications, and customer process.
• Defends against customer claims by conducting research to validate customer complaints and assesses product fitness for use given equipment and process conditions.
• Supports sales team in meetings to discuss complaint and claim details.
• Achieves Subject Matter Expert level knowledge of Sun’s product offering in each technology through communication with product management and product specialists, and training with advanced applications personnel.
• Identifies areas where Sun can add value to the customer by leveraging new product technology.
• Reports all field activity within customer relationship management tool ().
• Completes technical call reports and trial reports as needed, including both internal and external documentation.
• Submits, and follows up color match requests.
• Participates in, or leads, strategic customer’s technical meetings.
• Drives action register for execution of planned technical activities.
• Leads or participates in process improvement initiatives with customer and Sun personnel.
• Incorporates advanced process improvement methodology routinely, such as six sigma, Kepner Tregoe, or Gantt chart.

• Technical Degree (BS) or 5+ years of ink industry experience.
• Good verbal and written communication, analytical and mathematical skills, and creative problem solving.
• Strong knowledge MS Office and SAP.
• Intermediate skill set with Gantt charts.
• Manage multiple complex projects at once.
• High level of pressroom and printing process knowledge.

• Usage and/or mastery of Kepner Tregoe methodologies
• 3-5 years of field Customer Technical Service experience
• Experience with lithographic printing and heat set

We offer a range of market‑competitive total rewards that include merit increases, paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.