Freight Audit and Dispute Claims Manager

Overview

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history:

At Spreetail, we believe in empowering our employees to work in the way that suits them best through our Work Your Way approach. Each team member has the flexibility to choose where they work most effectively each week—whether that's from home, a coffee shop, or the office. While flexibility is key, we also value the power of in-person connection. That’s why we bring our corporate team together in Lincoln each quarter for a week of intentional collaboration, team building, community engagement, and our All-Hands meeting.

It’s the best of both worlds: the freedom to work your way, with meaningful opportunities to connect and grow together. Please scroll to the bottom of the job posting to confirm that your state qualifies for the Work Your Way program.

We’re looking for a Freight Dispute Claims Manager to own the end-to-end review and dispute of freight invoices, ensuring billing accuracy and timely resolution of discrepancies. In this role, you’ll audit high volumes of carrier invoices, identify pricing and compliance issues, and drive dispute recovery while partnering closely with carriers and internal teams across finance, logistics, and analytics.

• Own end-to-end freight invoice audit and dispute processes (~500 invoices/week).
• Identify billing discrepancies, pricing errors, and contract non-compliance.
• Drive cost savings, dispute recovery, and resolution speed by analyzing freight data to detect trends, identify billing errors and discrepancies, and implement cost optimization strategies.
• Partner cross-functionally with carriers, finance, logistics, analytics, and S&T.
• Own and improve dispute metrics, dashboards, and reporting.
• Contribute to automation and process improvement initiatives.

• Strong analytical skills with proven ability to identify root causes and trends.
• Experience with freight billing, carrier pricing, tariffs, and contract rate application.
• High attention to detail and accuracy in invoice review and documentation.
• Ability to manage multiple disputes and priorities independently.
• Strong communication and negotiation skills with internal and external partners.
• Experience using data, reporting tools, and systems to drive decisions.

$70,000 - $80,000 a year. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,000/year to $80,000/year. Pay is based on a number of factors including geographic market location and may vary depending on job-related knowledge, skills, and experience. Spreetail is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

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This position will remain posted until filled. Applicants should apply via our external career site.

We provide the flexibility to take care of yourself. Spreetail operates in a work culture that promotes results and encourages taking time off when needed. In addition to a generous vacation policy, we also offer paid time-off for your wedding week, paid parental leave and support for parents of growing families.

We celebrate accomplishments. Each year at Spreetail is a milestone with the opportunity to receive special gifts, swag store credit, or donations to a nonprofit of your choice. We also recognize people pursuing impacts with Spreetail Spotlight Awards.

We care about your Health & Wellness. Spreetail works hard to enhance the employee experience through benefit programs and perks that provide meaningful support. We offer affordable medical, dental and vision plans with coast-to-coast coverage. We also provide free telehealth and on-demand mental health resources. Learn more about our benefits & perks package.

We create the opportunity to…