Manager - Billing & Collections

## Manager - Billing & Collections Apply remote type:
Hybrid locations:
NJ-Warren time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
May 27, 2026 (8 hours left to apply) job requisition :
JR-000866

MSIG USA continues to grow!
** Company Overview:
** MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.
** Role Overview
** The Senior Manager, Billing & Collections, is accountable for the
** end-to-end execution, performance, and continuous improvement of commercial insurance billing and collections**, including
** multinational programs spanning U.S. and non-U.S. operations**. This role ensures accurate billing, timely premium collection, strong cash flow, and financial integrity across admitted and non-admitted business, while maintaining regulatory compliance across jurisdictions.

This leader operates at an
** enterprise execution and operating-model level**, managing a
** hybrid delivery model
** with onshore teams handling complex, high-risk, and multinational activities; offshore/BPO teams executing standardized processing; and
** automation and agentic solutions embedded across the billing and collections lifecycle**. The role plays a critical part in enabling MSIG’s multinational growth by improving
** cash visibility, coordination, and control across local policies, master programs, and cross-border collections**.
** Key Responsibilities
**** Billing, Invoicing & Premium Operations
*** Own enterprise execution of commercial insurance billing processes, including premium invoicing, adjustments, audits, endorsements, cancellations, and reinstatements.
* Ensure consistency and accuracy across policy administration, billing platforms, general ledger, and premium accounting systems.
* Oversee complex billing structures, including layered programs, captive arrangements, and multinational placements.
* Partner with Finance and Underwriting to resolve systemic billing issues impacting revenue recognition or cash flow.
** Collections, Cash Flow & Multinational Tracking
*** Own collections performance across domestic and
** multinational insurance programs**, including master and local policy structures.
* Establish enterprise standards for
** tracking, reporting, and reconciliation of multinational receivables**, including cash collected locally vs centrally.
* Drive timely premium collection, reduced aging, and disciplined follow-up across jurisdictions and currencies.
* Coordinate with international affiliates, fronting partners, brokers, and local operations to resolve cross-border collection issues.
* Provide clear cash visibility, aging analysis, and risk exposure reporting for multinational programs.
** Hybrid Delivery Model Leadership (Onshore, Offshore, Automation)
*** Lead onshore teams responsible for complex billing scenarios, multinational collections coordination, dispute resolution, and stakeholder engagement.
* Oversee offshore teams/Automation solutions deliver standardized billing, cash application, collections follow-ups, and reconciliations.
* Define and enforce SLAs, KPIs, and quality standards across delivery partners.
* Continuously optimize work allocation across onshore, offshore, and automated workflows to improve efficiency, cost, and control.
** Process Engineering, Digitization & Automation
*** Set execution priorities for billing and collections process modernization aligned to the enterprise operating model.
* Oversee the
** design, implementation, and performance management of automation and agentic solutions
** supporting invoicing, cash application, collections follow-ups, dispute tracking, and multinational cash visibility.
* Ensure automation delivers measurable outcomes (cycle time, accuracy, cash acceleration, productivity) and remains auditable and well-controlled.
* Actively monitor automation performance and exception handling;…