Nutrition Services Specialist

85 North Grand Ave, Fort Thomas, Kentucky

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Regular

8 hours

Why You’ll Love Working with St. Elizabeth Healthcare

zabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork.

Our associates are the heart of everything we do.

Benefits That Support You

• Competitive pay and comprehensive health coverage within the first 30 days.
• Generous paid time off and flexible work schedules.
• Retirement savings with employer match.
• Tuition reimbursement and professional development opportunities.
• Wellness, mental health, and recognition programs.
• Career advancement through mentorship and internal mobility.

Responsible for performing various roles in Nutrition Services consisting of customer service, nutrition assistance, call center, cook, server, etc. Job duties may change daily depending on staffing shortages due to unforeseen circumstances. In addition, this position will assist with project completion as needed. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Room Service Ambassador

• Delivers and serves meals and between meal nourishments directly to patients in a professional, courteous and efficient manner; complies with established scripting and service standards. Resolves tray / order problems promptly with a positive outcome.
• Instructs patients and families on meal ordering system, providing correct menu (diet complaint); orients patient to diet restrictions. Assesses patients’ ability to utilize the meal order system; follows-up with appropriate nursing / nutrition staff if unable to participate. Assists patients and / or family with placing food orders, facilitating interpreter needs and special assistance as identified.
• Acts as a liaison between the Nutrition department, patient, and nursing unit; communicates with members of other departments effectively and concisely regarding patient support, issues, requests, and other special situations; reports nutrient intake from meals; anticipates and responds to patient / team member needs.
• Serves as a quality control point for every aspect of the room service program; records and documents necessary data for Performance improvement monitors; ensures all actions reflect the overall program service goals.
• Orders and replenishes bulk food supplies on nursing unit and assists with timely retrieval of completed meals from patient rooms.

Expeditor

• Participates in patient tray assembly, set up of line, and restocking. Checks all meals for accuracy, adheres to quality assurance goals.
• Checks all food items for acceptable quality, portion, and diet compliance.
• Monitors tray line support positions to ensure task completion and preparation for each meal period.
• Ensures timely dispatch of meal carts and flow of delivery process.
• Communicates with ambassadors for patient tray needs, urgent orders, or replacement, ASAP items.
• Assures compliance with food safety practices including proper food temperatures, correct food handling, and food dating.

Nutrition Assistant

• Prepares, assembles and plates food items for patient tray needs, assuring compliance with recipes, diet specifications, and quality.
• Participates in patient tray assembly assuring compliance with diet specifications, meal ticket order, correct placement and presentation of tray.
• Loads meal carts ensuring correct placement, silverware, timer and time standards for dispatch.
• Deliver and retrieve patient meal tray carts and stock to patient care units.
• Process all utensils and dishware (through automated dish machine) for patients, cafeteria, and catered food service in accordance with sanitary guidelines.
• Re-stock clean dishware in cafeteria, cook’s, and trayline areas to meet…