Guest Service Agent

Guest Service Agent – Full Time

Job Number: HOT0

CBSN

Hilton Newark Airport, 1170 Spring Street, Elizabeth 07201

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check‑out including ensuring rooms and services are correctly accounted, using the point‑of‑sale system, handling money, processing credit and debit cards
• Demonstrate a thorough knowledge of hotel information including room categories, rates, packages, promotions, the local area and other general product knowledge and answer guest questions
• Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

We look for demonstration of Hilton’s Values:

• Hospitality – delivering exceptional guest experiences
• Integrity – doing the right thing, all the time
• Leadership – leading in industry and communities
• Teamwork – working cooperatively with others
• Ownership – taking responsibility for actions and decisions
• Now – operating with a sense of urgency and discipline

And demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

Full‑time

Hilton Hotels & Resorts

Guest Services, Operations, and Front Office