Front Desk Manager

# Front Desk Manager Req #24512

Newark Airport Renaissance, 1000 Spring Street, Elizabeth, New Jersey, United States of America##

Job Description Posted Tuesday, September 8, 2026 at 9:00 PM
** Renaissance Newark Airport Hotel
** The
** Front Desk Manager
** will be responsible for the management of all Front Desk functions and team members. This role directs, implements, and maintains a service and management philosophy that serves as a guide to respective team members.
** Responsibilities:*
* • Encourage and building mutual trust, respect, and cooperation among team members
• Develop specific goals and plans to prioritize, organize, and accomplish work
• Handle complaints, settle disputes, and resolve grievances and conflicts
• Participate in department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results
• Observe staffing levels to ensure that guest service, operational needs, and financial objectives are met
• Support and train team members on adherence to all credit policies and procedures to reduce bad debts and rebates
• Promote same day selling procedures to maximize room revenue and occupancy
• Understand the impact of Front Office operations on the overall hotel success
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Encourage team members to provide excellent customer service within guidelines
• Interact with guests to obtain feedback on product quality and service levels
• Identify the developmental needs of team and coach, mentor, or otherwise help others to improve their knowledge or skills
• Utilize interpersonal and communication skills to lead, influence, and encourage others
• Advocate sound financial and business decision making
• Demonstrate honesty and integrity, lead by example
• Establish and maintain open, collaborative relationships with team members
• Ensure recognition of team members is taking place across areas of responsibility
** Requirements:*
* • High school diploma or equivalent
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred
• Previous Front Office management experience is required
• Excellent verbal and written English communication skills, second language helpful
• Ability to access, retrieve, and leverage information from the hotel PMS system
• Ability to multitask and prioritize
• Excellent problem solving and creative thinking skills
• Ability to maintain the confidentiality of information
• Strong leadership and communication skills
• An aptitude for self-motivation
• A can-do attitude and a hands-on approach
• Strong computer skills
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
• Effective listening skills to understand and clarify concerns from team members and guests
** Our Company
*** MCR is the
** 3rd-largest hotel owner-operator
** in the United States.
* Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
* MCR has a **$5.0 billion portfolio
** of
** 148 premium-branded hotels
** containing more than 22,000 guestrooms across
** 37 states and 106 cities**.
* MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
* MCR was named
** one of
* Fast Company*’s 10 Most Innovative Travel Companies of 2020**.
* MCR is a three-time recipient of the
** Marriott Partnership Circle Award**, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the
**…