Scrum Master

Our client, a leading global insurance company, is looking for a Scrum Master to add to their team!

This will work on a hybrid schedule and require going on-site 2-3 days a week in Somerset County, NJ.

The Agile Delivery Lead / Senior Scrum Master drives predictable, outcome-focused delivery across complex technology initiatives. This role blends servant leadership, delivery accountability, agile coaching, and cross-team coordination to ensure teams deliver high-quality digital and platform solutions.

You will partner closely with Product Owners, Engineering, Architecture, Project Governance Office, and business stakeholders to maintain transparency, flow, and continuous improvement while fostering a healthy, collaborative team environment.

• Serve as Scrum Master / Agile Lead for one or more cross-functional teams within PNC Insurance.
• Facilitate agile ceremonies:
  Sprint Planning, Daily Standups, Reviews, Retrospectives, and Backlog Refinement.
• Coach teams toward self-organization, accountability, and high performance.
• Ensure adherence to agile principles, working agreements, and flow-based delivery practices.
• Foster a culture of psychological safety, collaboration, and continuous learning.

• Maintain a disciplined sprint cadence and ensure teams deliver against commitments.
• Own sprint level and release level predictability using metrics such as velocity. Use Azure Dev Ops to visualize work, manage dependencies, and drive data‑driven insights.
• Identify, elevate, and resolve risks, issues, and blockers early.
• Ensure delivery aligns to business outcomes such as regulatory compliance, operational efficiency, customer experience, or modernization goals.

• Partner with Product Owners to maintain a healthy, prioritized backlog and value-driven roadmap.
• Collaborate with Engineering Managers and Architects on capacity planning, technical health, and cross-team dependencies.
• Present clear options, tradeoffs, and impacts to drive timely decision making.
• Provide transparent communication on progress, risks, and outcomes to leadership, PMO, and business partners.

• Coach individuals and teams on agile mindset, behaviors, and best practices.
• Support organization‑wide agile maturity and standardization initiatives.
• Help teams evolve from ceremony‑driven execution to outcome‑driven delivery.
• Promote experimentation, learning, and continuous improvement.

Champion Azure Dev Ops best practices: dashboards, automated reporting, and work item hygiene.

• Support adoption of modern engineering practices (CI/CD, automated testing, trunk‑based development).
• Encourage flow‑based delivery to reduce cycle time and improve predictability.

• 5+ years as a Scrum Master, Agile Delivery Lead, or similar role supporting software development teams.
• Strong experience working in PNC Insurance within different lines of business, including Underwriting, Data, Claims domain, etc.
• Strong hands‑on experience with Azure Dev Ops preferred.
• Proven ability to manage risks, dependencies, and delivery predictability in complex environments.
• Deep understanding of Scrum, Kanban, and scaled agile frameworks.
• Excellent communication, facilitation, and conflict?resolution skills.
• Ability to interpret delivery metrics and use them to improve flow and throughput.
• Experience working in fast‑paced, evolving environments.

• Scrum Master certifications (CSM, PSM I/II, SAFe SM).
• Experience in P&C insurance (policy, billing, claims, underwriting, or data) or other regulated industries.
• Background in software development, QA, product management, or Dev Ops.
• Experience coaching multiple teams or supporting agile transformations.
• Familiarity with regulatory cycles, vendor integrations, and modernization programs.

• Servant leadership
• Systems thinking
• Facilitation & coaching
• Data‑driven decision‑making
• Influence without authority
• Problem solving & risk management
• Delivery discipline & predictability