Senior IT Support Engineer

We are looking for a proactive, solutions‑driven
Senior IT Support Engineer
who thrives in fast‑paced environments, takes ownership, and elevates IT operations to the next level. If you love solving complex challenges, optimizing systems, and shaping a secure, scalable tech environment, this role is for you.

• Lead end‑to‑end onboarding and offboarding, ensuring seamless user transitions
• Manage account provisioning, access rights, and hardware allocation
• Administer Entra  (Azure AD), Microsoft 365, and enterprise systems
• Maintain accurate access controls and compliance with internal policies
• Collaborate with HR and department leads to deliver a smooth user experience

• Administer Microsoft 365 Tenant, Entra , Exchange Online, Intune, and cloud services
• Oversee backups, patching, and endpoint protection
• Maintain detailed infrastructure documentation
• Support infrastructure upgrades and lifecycle improvements

• Act as the senior escalation point for complex L2/L3 issues
• Troubleshoot advanced hardware, software, and network incidents
• Monitor helpdesk queues and ensure SLA compliance
• Mentor junior engineers and provide technical guidance
• Identify recurring issues and implement long‑term fixes

• Configure and maintain Fortinet appliances (Forti Gate, Forti Analyzer, Forti Client EMS)
• Manage VPN access, firewall rules, segmentation, and traffic policies
• Implement and monitor security controls and threat mitigation
• Coordinate with vendors for diagnostics, firmware updates, and enhancements

• Support IT policy development and enforcement
• Conduct periodic audits of access, assets, and network configurations
• Assist with risk assessments, compliance initiatives, and BCP activities
• Align operations with ITIL service management best practices

• Contribute to infrastructure upgrades, cloud migrations, and modernization projects
• Identify automation and optimization opportunities
• Evaluate new technologies to enhance productivity and security
• Participate in project planning, execution, and documentation
• Strong hands‑on experience with Entra , DNS/DHCP, Windows Server, Microsoft 365
• Proficiency with Fortinet firewalls, VPNs, and security monitoring
• Experience with endpoint management tools (Intune, SCCM, etc.)
• Solid understanding of IT helpdesk operations and ticketing systems (Keka, Jira, Click Up)
• Familiarity with ITIL frameworks
• Excellent troubleshooting, analytical, and communication skills
• Strong documentation discipline and attention to detail
• Ability to support multiple office locations and join 24/7 rotations
• Availability for on‑call or emergency escalations

• Bachelor’s degree in IT, Computer Science, or related field
• 5–8 years of hands‑on IT support and systems administration experience