Field Support Technician

Role Overview

The Field Support Technician is responsible for performing day-to-day IT technical support, including deployment, installation, troubleshooting, and repair of computer systems, hardware, and peripherals across the organization. This role serves as a point of escalation for the Service Desk and works closely with Systems Engineers and internal technology teams to resolve issues and support business operations.

Provide on-site and remote support for desktops, laptops, peripherals, printers, and enterprise applications, troubleshoot operating systems, applications, hardware, and connectivity issues, and communicate technical information clearly to non-technical users and stakeholders.

This role requires strong technical troubleshooting and problem-solving skills, ability to manage multiple priorities in a fast-paced environment, and strong verbal and written communication skills.

• Intermediate knowledge of Active Directory, Windows 11, Microsoft 365, and Microsoft Office
• Basic knowledge of antivirus, application installation, mobile operating systems, networking, and printers
• Experience with Service Now, MECM, ITAM tools, DUO, or Cisco Secure Client preferred
• CompTIA A+ (or equivalent)
• Valid driver’s license with acceptable driving record

• Paid time-off (PTO)
• Holiday (PTO)
• Health and Wellness benefits including Medical, Dental and Vision Plans
• Flexible and Health Savings Accounts
• 401(k) Retirement Plan
• Disability Insurance
• Employee Assistance Program
• Basic Life Insurance
• Company sponsored Tuition Disbursement and Loan Repayment programs
• Supplemental Life Insurance
• Accident
• Critical Illness
• Hospital Indemnity
• Legal plans