Director of Information Technology

Career Opportunity
:
Director of Information Technology

Reports to:
Chief Financial Officer

Organization
:
The Health Care Connection (THCC)

Location
: Cincinnati, OH - Lincoln Heights (Hybrid Role)

About The Health Care Connection
:

Founded in 1967, The Health Care Connection was Ohio’s first Federally Qualified Health Center (FQHC). Our mission is to provide quality and accessible primary healthcare services through community responsive approaches that address financial, geographic, and other barriers to care for residents of northern Hamilton County and surrounding areas. THCC is proudly recognized as a Level 3 Patient Centered Medical Home (PCMH), the highest level of recognition attainable for quality care.

We boast two primary care locations and 6 school-based health centers providing quality value-based care for over 20,000 patients. We provide services in Primary Care, Infectious Disease, Substance Use, Integrated Behavioral Health, Dental Services, Women’s Health, and Pharmacy.

• Health Insurance and Rewards Program
• Dental, and Vision Insurance
• Free Life & Short-Term Disability Insurance
• 403(b) Retirement Plan with employer match
• 10 Paid Holidays

The Director of Information Technology (IT) is responsible for the strategic leadership, planning, implementation, security, and support of the organization's technology infrastructure and information systems. This position oversees all IT operations, including network administration, cybersecurity, telecommunications, hardware and software management, vendor relationships, system integrations, and user support services. The Director ensures technology solutions align with organizational goals while supporting high‑quality patient care, operational efficiency, regulatory compliance, and data security.

This position serves as a key member of the leadership team and collaborates with clinical, operational, financial, and administrative departments to develop and execute technology initiatives that advance the organization's mission.

• Develop and execute the organization's IT strategic plan in alignment with organizational goals and objectives.
• Recommend and implement technology solutions that improve operational efficiency, patient care, and staff productivity.
• Evaluate emerging technologies and industry trends to identify opportunities for innovation.
• Participate in organizational planning and decision‑making as a member of the leadership team.
• Develop and monitor IT policies, procedures, and standards.

• Oversee the administration, maintenance, and security of all technology infrastructure, including servers, networks, telecommunications systems, cloud services, and end‑user devices.
• Ensure reliable operation and availability of business‑critical systems, including EHR, practice management, financial, HR, and productivity systems.
• Manage system upgrades, implementations, integrations, and migrations.
• Establish and monitor disaster recovery and business continuity plans.
• Maintain hardware and software inventories and lifecycle replacement plans.

• Lead the organization's cybersecurity program and ensure protection of systems, networks, and data.
• Develop and enforce information security policies and best practices.
• Monitor and respond to security threats, vulnerabilities, and incidents.
• Ensure compliance with HIPAA, HRSA, federal and state regulations, and organizational security requirements.
• Coordinate risk assessments, security audits, penetration testing, and remediation efforts.

• Direct the delivery of IT support services and ensure timely resolution of technical issues.
• Establish service level expectations and performance metrics for IT operations.
• Monitor system performance and proactively identify opportunities for improvement.
• Ensure effective management of user access, permissions, and identity management processes.
• Support telehealth, remote access, and other technology initiatives as needed.

• Manage relationships with technology vendors, consultants, and service providers.
• Negotiate contracts, service…