Engineer II - Application Support

Responsibilities

• Supports application software and performs upgrades following established procedures.
• Provisions user and administrator access for applications and systems.
• Installs application patches in accordance with standard processes.
• Troubleshoots and resolves technical issues across systems and applications.
• Partners with vendors, developers, and infrastructure teams to ensure timely issue resolution.
• Maintains system/application documentation and operational procedures.
• Monitors application availability, capacity, and performance against established metrics.
• Reviews system alerts for accuracy and takes corrective action as needed.
• Provides troubleshooting and end-user support for business teams using applications/systems.
• Manages the promotion of code and changes across Dev, QA, and Production environments.
• Tests developer-submitted changes and coordinates business acceptance testing and approvals.
• Supports disaster recovery (DR) planning and testing for assigned applications/systems.
• Develops system standards, procedures, and support documentation for both technical teams and end users.
• Partners with development teams to test and approve application enhancements and modifications.
• Utilizes out-of-the-box tools and modules to support business needs and requests.
• Trains and mentors team members.
• Conducts system tuning and capacity planning, recommending performance improvements.
• Leads planning efforts for new implementations, upgrades, and enhancements.
• Evaluates new tools/modules and provides recommendations.
• Collaborates with development teams to define application strategies and direction.
• Completes additional duties and special projects as assigned.

Bachelor Degree in Computer Science or related field is preferred.

• Experience with Hyland Onbase and Open Text Scanning.
• 5+ years’ experience supporting IT Systems/Applications.

Remote

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Competitive wages commensurate with job-related skills, experience, education or training, and geographic location, starting in the range of $87,550.00 - $ USD annually for full time employees. The annual compensation range is comprised of base pay earnings.

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