Release Manager

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them.

If you join our team, you’ll enjoy: our commitment to diversity as the largest minority- and woman-owned enterprise in the U.S.; continuous professional growth and leadership opportunities; health, wellness, and financial benefits to offer peace of mind to you and your family; world‑class facilities and the technology you need to thrive – in our offices or yours.

The Change & Release Manager is responsible for building and maintaining a structured Change Management and Release Management framework to govern the full lifecycle of IT changes and releases. This role ensures changes and deployments are evaluated, approved, scheduled, and executed with minimal risk and disruption to the business. The role chairs the Change Advisory Board (CAB) and oversees release planning to ensure informed decision‑making and operational stability.

The Change & Release Manager provides leadership and oversight for IT change and release processes, ensuring alignment with governance standards, operational requirements, and organizational objectives.

• Build and maintain Change Management and Release Management governance models.
• Develop, implement, and enforce policies, procedures, and standards.
• Govern change types (Standard, Normal, and Emergency) and release types (Major, Minor, and Hotfix).
• Ensure adherence to audit, compliance, and governance requirements.

• Manage the end-to-end lifecycle of IT changes and releases.
• Ensure all requests satisfy documentation, risk assessment, and testing requirements.
• Maintain release calendars and change schedules.
• Coordinate and manage the bundling of changes into planned releases.

• Lead Change Advisory Board (CAB) and Emergency Change Advisory Board (eCAB) meetings.
• Facilitate release readiness reviews.
• Align Change Management, Release Management, Incident Management, and Problem Management processes.
• Resolve scheduling conflicts, dependencies, and operational risks.

• Oversee production deployments and release execution activities.
• Validate rollback and backout plans before implementation.
• Monitor releases and coordinate issue response activities.
• Partner with Incident Management teams to address failed changes and deployment‑related incidents.

• Define and monitor key performance indicators (KPIs) and key risk indicators (KRIs), including change failure rates, release success rates, and emergency change activity.
• Develop and maintain reporting, metrics, and dashboards.
• Conduct post‑implementation reviews to identify lessons learned and improvement opportunities.
• Drive IT Service Management (ITSM) process maturity and continuous improvement initiatives.

• Strategic Thinking – analyze complex situations, anticipate future trends, and align strategies across departments.
• Leadership – take ownership of complex team initiatives, collaborate, and drive performance.
• Digital Acumen – manage digital initiatives and drive results.
• Communication – effectively communicate complex ideas to diverse audiences and mentor others.
• Change Management – manage major changes, facilitate processes, and adapt style to the organization.
• Problem‑Solving – identify and take ownership of complex problem‑solving initiatives.
• Collaboration – foster a collaborative environment and ensure all team members feel valued.
• Project and Goal Focus – create new strategies to enhance project focus and goal achievement.
• Decision‑Making – facilitate group decision‑making, build consensus, and commit to action.
• Technical Expertise – demonstrate high-level expertise and serve as a resource.

• Strong understanding of ITIL processes, including Change…