Guidewire Billing Center Business Analyst

Guidewire Business Analyst – Billing Center & Smart Communications Forms

At Value Momentum’s Technology Center, we are a team of passionate engineers who thrive on tackling complex business challenges with innovative solutions while transforming the P&C insurance value chain. We achieve this through strong engineering foundation and continuously refining our processes, methodologies, tools, agile delivery teams, and core engineering archetypes. Our core expertise lies in six key areas:
Cloud Engineering, Application Engineering, Data Engineering, Core Engineering, Quality Engineering, and Domain expertise.

We are seeking an experienced Guidewire Business Analyst (BA) with deep expertise in Guidewire Billing Center and Smart Communications (SmartCOMM) forms and correspondence solutions. The ideal candidate will bridge the gap between business stakeholders, billing operations teams, customer communications teams, and technical delivery teams to define, analyze, and document requirements for billing processes, invoices, notices, statements, and customer-facing communications.

The candidate should possess strong Property & Casualty (P&C) insurance domain knowledge, Guidewire Billing Center implementation experience, and hands-on experience gathering requirements for SmartCOMM templates, forms, and document generation solutions.

• Collaborate with business stakeholders, billing operations teams, customer service representatives, product owners, and IT teams to gather and document business requirements.
• Conduct workshops, interviews, and discovery sessions to understand current-state and future-state business processes.
• Create and maintain:
• Business Requirements Documents (BRD)
• Functional Requirements Specifications (FRS)
• User Stories
• Acceptance Criteria
• Process Flow Diagrams
• Gap Analysis Documents
• Facilitate requirements prioritization and backlog grooming sessions.
• Ensure requirements align with business objectives and regulatory requirements.
• Analyze and document Billing Center business processes including, Account Management, Agency Bill, Direct Bill, Payment Plans, Commission Management, Delinquency Processes, etc.
• Work closely with Billing Center configuration and development teams to translate business requirements into system solutions.
• Support Billing Center Cloud implementation activities.
• Perform impact analysis for billing enhancements and production support requests.
• Validate Billing Center functional design and configuration against business requirements.

• Gather and define requirements for customer correspondence and forms.
• Partner with business users to identify communication needs across Billing Templates and Policy Templates.
• Develop document inventory and communication matrix.
• Document requirements for form layouts, dynamic content, conditional logic, variable data mapping
• Collaborate with SmartCOMM developers and architects to design templates and document composition solutions.
• Review and validate SmartCOMM template designs, business rules, and output documents.
• Support user acceptance testing and business validation of generated forms and correspondence.

• Act as liaison between business stakeholders and technical teams.
• Facilitate requirement reviews and design walkthroughs.
• Present functional solutions to business and executive stakeholders.
• Provide project status updates and requirements traceability reporting.

• Bachelor's Degree in Business, Information Systems, Computer Science, or related field with 10 years of experience.
• 8+ years of Business Analysis experience.
• 5+ years of Guidewire Billing Center experience.
• 2+ years of Smart Communications (SmartCOMM) experience.
• Experience in Property & Casualty (P&C) Insurance.
• Strong understanding of policy billing and premium collection processes.
• Experience with Agile/Scrum methodologies.
• Proven experience creating business and functional requirements documentation.

• Guidewire Data Model Understanding
• Billing Center Cloud (preferred)

• SmartCOMM Template…