Assistant Manager, Operations

APM Terminals Step into the engine room of global commerce. At APM Terminals Elizabeth, you’ll be at the center of one of the busiest port complexes in North America. Every container you touch keeps freight moving through the Port of New York C New Jersey, supporting critical supply chains across the East Coast and beyond. This is a place where speed, scale, and precision come together.

You’ll collaborate with high- performing teams in a fast-paced, high-volume environment where safety and operational excellence are the top priorities. Here, your impact is immediate—and global.

• Be part of a major gateway on the U.S. East Coast
• Experience high-volume, complex terminal operations
• Work with driven teams in a fast-moving environment
• Continuous improvement mindset – where curiosity is encouraged, root-cause problem solving is valued, and making things better every day is part of how we win

Based at APM Terminals Elizabeth, the Assistant Manager, Gate Operations plays a critical role in ensuring efficient gate operations within one of the world's most integrated port and terminal networks. In this position, you will support the management of all inbound and outbound gate activities while leading and coordinating the daily efforts of ILA labor to maintain safe, productive, and customer-focused operations.

• Opportunity to support gate modernization initiatives and the implementation of new operational technologies.
• Exposure to a complex terminal environment with collaboration across gate, yard, vessel, rail, planning, and support functions.
• Ongoing learning through participation in Lean, continuous improvement, and operational excellence initiatives.
• A dynamic operational role where data, customer service, safety, and workforce leadership directly impact business performance.

• Direct Head Clerks and hourly union clerks in daily inbound and outbound gate operations, ensuring work is completed safely, efficiently, and in accordance with terminal procedures.
• Deploy labor and gate resources to maximize productivity, minimize turn‑time, and support customer service objectives.
• Monitor labor attendance, authorize overtime and meal hours when required, and ensure payroll records and adjustments are completed accurately.
• Ensure the timely and accurate processing of gate transactions while maintaining data integrity within Navis N4/XPS, TERMPoint, and related operational systems.
• Make real‑time operational decisions regarding labor allocation, lane assignments, workflow priorities, and gate performance management.
• Administer discipline, support grievance resolution processes, and work within applicable labor agreements to address workforce issues effectively.
• Monitor operational performance metrics, transaction throughput, and turn‑time targets using reporting tools and dashboards to support continuous improvement initiatives.

• Continuous improvement mindset: we are looking for someone who brings a thoughtful improvement mindset, curious about how work gets done and motivated to make meaningful, sustainable improvements over time.
• Bachelor's degree in Operations Management, Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum 1–3 years of experience within operations, logistics, transportation, supply chain, terminal, or related operational environments.
• Experience with Terminal Operating Systems such as Navis N4/XPS, appointment systems such as TERMPoint, and ORBITA is strongly preferred.
• Ability to interpret operational data, reports, and Power BI dashboards to support data‑driven decision‑making and operational improvements.
• Strong leadership, communication, negotiation, and problem‑solving…