Associate Director, Project Operations, Supplier Management

• Lead and is accountable for the coordination of Solution Team project deliverables and core PECS process requirements.
• Shape project timelines that align with strategic decisions and assigning Direct Responsible Individuals (DRIs) as appropriate.
• Partner with Solutions Team Director to oversee milestone and critical path management.
• Identify interdependencies within projects.
• Drive accountability with cross-functional team and manage action items, project statuses, and critical path deliverables.
• Collaborate with internal and external partners to maintain updated project plans.
• Lead status sessions for assigned Solutions team.
• Lead operational process improvements that enhance efficiency, increase visibility, strengthen controls, and improve stakeholder experience.
• Act as SME for Solution Team with regards to PECS processes.
• Partner with business owners, finance, procurement, and supplier teams to support budget planning, financial stewardship, and annual business planning processes.
• Oversee purchase order (PO) lifecycle management and lead invoice reconciliation activities.
• Connect across SMOx Central Process team to manage supplier performance.
• Establish and cultivate strong supplier relationships to drive PECS goals.
• Coach, develop, and motivate direct reports.

• A minimum of a bachelor’s degree is required.
• MBA or other related graduate level degree preferred.
• A minimum of 7 years of healthcare business experience (EX: customer service, sales, marketing, market access experience, operations, supply chain, account management) is required.
• 2+ years of direct people management experience is required.
• FPX or other project management certification / experience required.
• Experience in managing vendor relationships and deliverables preferred.
• Experience managing Commercial Patient Access programs (e.g., HUB, Coupon) preferred.
• Budget management experience is preferred.
• Proficiency in project management tools (e.g., Gantt charts, project plans, etc.) preferred.
• Proven track record of working effectively in a complex organizational structure.
• Skills in persuading and motivating team members and stakeholders without direct control.
• Ability to hold and drive accountability across teams, ensuring alignment with business objectives.

Demonstrates expertise in project management, particularly in healthcare business environments, with a focus on budget management, vendor relationship management, and operational process improvements. Proven ability to lead cross-functional teams and drive accountability while enhancing stakeholder experiences.

• Project Management Certification
• Healthcare Business Experience
• Vendor Relationship Management
• Budget Management
• Direct People Management

• Project Management
• Budget Management
• Vendor Management
• Operational Process Improvement
• Healthcare Operations
• Market Access
• Account Management
• Supply Chain Management
• Financial Stewardship
• PECS Process Expertise

• Team Motivation
• Persuasion
• Accountability
• Collaboration
• Stakeholder Engagement

• FPX Certification

• Healthcare
• Customer Service
• Sales
• Marketing
• Commercial Patient Access

• Project Management Tools
• Gantt Charts
• Project Plans