Multi Club Manager

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule

The Multi-Club Manager is responsible for providing leadership, operational oversight, and strategic direction for multiple Planet Fitness locations. This position ensures that each club consistently delivers an exceptional member experience while achieving company standards for sales, staffing, cleanliness, customer service, training, maintenance, and overall profitability.

The Multi-Club Manager serves as a key leader between senior leadership and individual club management teams. The position is responsible for developing Club Managers and Assistant Managers, holding leadership teams accountable, identifying operational opportunities, and ensuring consistent execution of Planet Fitness standards across all assigned locations.

• Provide leadership and direction to Club Managers and Assistant Managers across multiple locations.
• Establish clear expectations, goals, and performance standards for each club.
• Conduct regular club visits, operational walkthroughs, and leadership meetings.
• Hold management teams accountable for results, policies, procedures, and company standards.
• Coach, mentor, and develop managers to strengthen the leadership bench.
• Identify high-potential employees and assist with succession planning and career development.
• Address performance issues promptly and work with senior leadership and Human Resources when corrective action is necessary.

• Ensure all clubs operate according to Planet Fitness policies, procedures, and brand standards.
• Monitor daily operations, staffing levels, scheduling, opening and closing procedures, and overall club execution.
• Ensure clubs maintain a clean, safe, welcoming, and Judgment Free environment.
• Conduct regular facility inspections and follow up on deficiencies.
• Monitor maintenance requests and ensure repairs are completed promptly.
• Ensure preventative maintenance responsibilities are being completed consistently.
• Review operational reports and identify trends requiring corrective action.
• Ensure compliance with safety, security, and company procedures.

• Ensure management teams consistently provide outstanding customer service.
• Reinforce the Planet Fitness Judgment Free Zone philosophy.
• Monitor member feedback, Listen
  360 results, complaints, and service recovery.
• Coach managers and team members on effective communication and member engagement.
• Ensure teams consistently greet members, conduct tours, answer questions, and address concerns professionally.
• Develop action plans to improve member satisfaction and retention.

• Establish and monitor sales goals for each assigned club.
• Review membership sales, Black Card penetration, upgrades, cancellations, and other key performance indicators.
• Coach managers on sales processes, lead follow-up, tours, promotions, and closing techniques.
• Ensure current marketing promotions are properly communicated and executed at club level.
• Analyze club performance and develop strategies to increase membership growth and revenue.
• Hold management teams accountable for achieving established sales and membership goals.

• Ensure each location maintains appropriate staffing levels based on business needs.
• Review schedules for proper coverage, productivity, and labor efficiency.
• Ensure managers are scheduling employees according to company guidelines and operational requirements.
• Participate in interviewing, hiring, promotion, and termination decisions as appropriate.
• Ensure new employees receive proper onboarding and training.
• Monitor attendance, punctuality, timekeeping, uniforms, name badges, and workplace conduct.
• Ensure management teams maintain accurate employee documentation and follow company policies.

• Ensure all employees and managers complete required Planet Fitness training and certification programs.
• Monitor Planet Fitness University (PFU) course completion and training…